Yuliana Gutierrez
Memphis
Summary
Passionate chiropractic assistant with 4 years of experience in patient interaction and appointment scheduling. Strong dedication to improving overall physical health and well-being of patients. Exceptional communication skills and ability to provide top-notch care. 5 years of experience as a dedicated childcare professional, ensuring safety and well-being of children. Bilingual communication skills optimize daily routines, enhance child development, and improve family satisfaction. Skilled in creating engaging and joyful environments. Experience with laboratory techniques, safety protocols, and quality control measures ensure a safe and efficient work environment.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Chiropractic Memphis
04.2021 - Current
- Manage reception and administrative tasks, ensuring smooth office operations and patient satisfaction.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Coordinate patient appointments, improving scheduling efficiency and reducing wait times.
- Escort patients to exam rooms, enhancing patient flow and clinic productivity.
- Demonstrate exercises to patients, contributing to their treatment and treatment plans.
- Process payments, maintaining accurate financial records.
- Developed patient intake protocols, resulting in a 20% faster check-in process and enhanced patient satisfaction.
- Analyzed appointment scheduling patterns and implemented changes, reducing patient wait times significantly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Babysitter
Self-employeed
08.2019 - 12.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Ensure safety and well-being of children aged newborn to 15, maintaining a secure environment.
- Assist with homework and activities, enhancing learning and development.
- Coordinate with parents to align on children's schedules, enhancing consistency and stability in daily routines.
- Successfully manage multiple children simultaneously, optimizing care efficiency and enhancing overall family satisfaction..
- Implement safety protocols, ensuring a risk-free environment and peace of mind for parents.
- Prepared healthy, age-appropriate snacks and meals.
- Transported children to and from activities using personal or family vehicle.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Sales
R Boots Western Wear
05.2019 - 11.2021
- Greeted customers, assisting with inquiries, enhancing customer satisfaction and loyalty.
- Managed cashier duties, accurately processing transactions, improving checkout efficiency.
- Handled sales floor and fitting rooms, ensuring organized merchandise and a positive shopping experience.
- Provided customer support, resolving issues promptly, boosting overall service quality.
- Stocked merchandise, maintaining inventory levels and supporting sales operations.
- Engaged customers with a positive attitude and proactive assistance, enhancing the shopping experience and fostering repeat business.
- Worked closely with fitting room and sales floor teams to maintain organized and customer-friendly environments, contributing to a seamless shopping experience.
- Managed sales pipeline effectively, resulting in consistent achievement of sales targets and quotas.
Education
Some College - Biotechnology
Southwest Tennessee Community College
Memphis, TNHigh School Diploma -
Kingsbury High School
05-2022
Skills
- Telephone Etiquette
- Basic math
- Front desk administration
- Patient care
- Scheduling Appointments Management
- Customer service
- Teamwork and collaboration
- Laboratory safety protocols
- Patience and empathy
- Child supervision
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Chiropractic Assistant
Chiropractic Memphis
04.2021 - Current
Babysitter
Self-employeed
08.2019 - 12.2025
Sales
R Boots Western Wear
05.2019 - 11.2021
Some College - Biotechnology
Southwest Tennessee Community College
High School Diploma -
Kingsbury High School
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