Yutodika Campbell
Nashville
Summary
Proven Customer Service Representative at Sutter Health, adept in critical thinking and Microsoft Office Suite, excelled in transforming high-stress situations into positive customer experiences, leading to increased loyalty. Recognized for outstanding rapport-building and problem resolution skills, consistently exceeded performance metrics, enhancing client satisfaction and team productivity.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sutter Health
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Support Specialist
Interfaith
09.2019 - 06.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
Education
Post-Graduate Certificate - Community Health Coordinator
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ08-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Building rapport
- Technical support
- Clerical support
- Spreadsheets
- Call triaging
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Sutter Health
06.2022 - Current
Customer Support Specialist
Interfaith
09.2019 - 06.2022
Post-Graduate Certificate - Community Health Coordinator
Maricopa Community Colleges, Rio Salado Community College
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