Yvette Knight
Rogersville
Summary
Dedicated Professional with over 20 years of experience in customer service and leadership within banking. Built trusting relationships and delivered outstanding service through effective communication and attention to detail. Transitioning into healthcare with certifications in Phlebotomy and Patient Care Technician, focused on providing safe, respectful, and patient-centered care.
Overview
10
10
years of professional experience
Work History
Head Teller
Trupoint Bank
Rogersville
09.2019 - Current
- Supervised daily cash operations, ensuring compliance with banking regulations.
- Managed cash inventory, ordering and balancing funds to ensure operational efficiency.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Resolved customer inquiries and issues efficiently and professionally.
- Served high volume of customers during peak shifts while maintaining composure and professionalism.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Conducted audits of cash drawers to uphold accuracy and accountability.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank.
- Reconciled daily transactions with general ledger system, ensuring accuracy and accountability.
- Completed monthly audits and managed overdraft reports.
- Ensured proper handling of cash drawer limits according to bank policy.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Collaborated with management to develop staff schedules and workflow plans.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
Front End Manager
Food City
Rogersville
02.2016 - 08.2019
- Supervised daily front end operations and maintained efficient workflow.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
- Monitored cash handling procedures to ensure accuracy and security standards were met.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Certification - Patient Care Technician
US Career Institute
Fort Collins, CO06-2026
Certification - Phlebotomy
Rasmussen College
Tampa, FL05-2014
Skills
- Patient care
- Phlebotomy techniques
- Policy adherence
- Security procedures
- Organization and planning
- Banking software proficiency
- Account maintenance
- Rapid 10-key data entry
- Exercising discretion
Timeline
Head Teller
Trupoint Bank
09.2019 - Current
Front End Manager
Food City
02.2016 - 08.2019
Certification - Patient Care Technician
US Career Institute
Certification - Phlebotomy
Rasmussen College