Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Yvette Robinson

Antioch

Summary

Dynamic leader with a proven track record at the National Museum of African American Music, enhancing customer loyalty and retention through strategic initiatives. Skilled in crisis management and active listening, I excel in fostering relationships and resolving conflicts, ensuring exceptional service quality and a positive organizational culture. Excellent at teaching Bible curriculum.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Guest Services

National Museum of African American Music
Nashville
03.2025 - Current
  • Developed strategies for enhancing customer loyalty programs, resulting in increased repeat business from existing customers.
  • Provided strategic direction for the Guest Services department in order to meet organizational goals.
  • Coordinated activities between departments to ensure seamless customer experience throughout their stay.
  • Delegated work to staff, setting priorities and goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Resolved customer complaints in an efficient manner while maintaining high level of service quality.
  • Oversaw recruiting, interviews and new employee hiring.

Membership Manager & Grant Administrator

National Museum of African American Music
Nashville
04.2024 - Current
  • Monitored member feedback to ensure satisfaction with services provided.
  • Developed strategies for increasing retention rates among existing members.
  • Responded promptly to inquiries from prospective or current members about benefits and services offered.
  • Established guidelines for maintaining accurate records of all member activity.
  • Created and maintained relationships with members, vendors, and sponsors.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Managed Rhythm & Blues Foundation for Industry Artists

Museum Educator

National Museum of African American Music
Nashville
11.2022 - Current
  • Delivered guided tours, presenting scripted information and answering questions.
  • Coordinated outreach activities to encourage people from different backgrounds to engage with the museum's programs.
  • Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
  • Facilitated group visits, tours, interactive activities and discussions around museum collections.
  • Supported staff members in delivering quality learning experiences by providing guidance when necessary.

Client Support Specialist

Metropolitan Nashville Government Domestic
Nashville
08.2014 - 11.2022
  • Assessed client needs to determine if an order of protection was needed.
  • Provided emotional support through active listening and validation techniques.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Performed background security checks on all people who entered the facility.
  • Communicated with police and judicial personnel regarding court hearings.

Education

Bachelor of Arts - Criminal Justice/Psychology

Tennessee State University
Nashville, TN
08-1990

Skills

  • Active listening
  • Strong leadership
  • Professional demeanor
  • Decision-making capacity
  • Crisis management
  • Self motivation

Certification

  • Platinum Ambassador of Nashville

Accomplishments

  • Published author

References

References available upon request.

Timeline

Director of Guest Services

National Museum of African American Music
03.2025 - Current

Membership Manager & Grant Administrator

National Museum of African American Music
04.2024 - Current

Museum Educator

National Museum of African American Music
11.2022 - Current

Client Support Specialist

Metropolitan Nashville Government Domestic
08.2014 - 11.2022

Bachelor of Arts - Criminal Justice/Psychology

Tennessee State University

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Yvette Robinson