Zach Baughman
Murfreesboro
Summary
Adept Operations Manager with a proven track record at Murfreesboro Escape Rooms over 8 years, enhancing operational efficiency and employee performance through strategic planning and implementation. Excelled in problem-solving and team leadership, significantly improving process audits and employee retention. Skilled in operations management and staff training, driving productivity and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Operations Manager
Murfreesboro Escape Rooms
04.2016 - 12.2024
- Conducted process audits to identify areas for improvement and implemented best practices.
- Conducted market analysis for informed decision-making and resource allocation.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Manager
Premiere 6 Theatre
05.2011 - 04.2016
- Coordinated recruitment efforts to attract top talent.
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Streamlined communication processes to foster transparency among departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
2 Years Of Attending - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Siegel High School
Murfreesboro, TN05.2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Planning and implementation
- Management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Workflow optimization
- Project leadership
Additional Information
I want to thank you for looking at my resume! I am a loyal and hardworking individual looking for the next stepping stone in my career. I have over 10 years of management experience and am looking to provide my skills to your business.
Timeline
Operations Manager
Murfreesboro Escape Rooms
04.2016 - 12.2024
Manager
Premiere 6 Theatre
05.2011 - 04.2016
2 Years Of Attending - Business Administration And Management
Middle Tennessee State University
High School Diploma -
Siegel High School
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