Zach Kolander
Greenbrier,TN
Summary
Results-driven professional with extensive experience in team training and development. Known for fostering positive work environments and implementing effective strategies that optimize performance and elevate service standards.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Manager/Server/Server Trainer/Shift Leader
The Cheesecake Factory
Nashville, TN
01.2023 - 07.2026
- Led team to ensure exceptional guest service and dining experiences.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented scheduling strategies to optimize labor costs while maintaining service standards.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Ensured compliance with health and safety regulations, promoting a safe dining environment for guests and staff.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
Plumber's Assistant/Interior Painter/Drywall Installer
All Pro's Plumbing
Nashville, Tn
09.2018 - 12.2022
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed and resolved plumbing issues using advanced troubleshooting techniques.
- Collaborated with contractors to coordinate plumbing work on residential and commercial projects.
- Led painting projects from conception to completion, ensuring high-quality finishes and adherence to timelines.
- Developed efficient workflows to enhance productivity and minimize waste in material usage.
- Installed drywall sheets efficiently, ensuring alignment and proper fastening techniques.
Server/Server Trainer/Shift Leader/Key Manager
Chuy's Tex-Mex
Nashville, TN
11.2014 - 08.2021
- Trained new servers on menu knowledge and service standards to enhance guest experience.
- Conducted regular training sessions focused on upselling techniques to boost restaurant revenue and customer satisfaction.
- Enhanced workplace culture by promoting teamwork and a positive attitude among staff during high-pressure situations.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Server/Server Trainer/Shift Leader
Logan's Roadhouse
Nashville, TN
04.2010 - 11.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new team members on menu offerings and service protocols.
- Streamlined table turnover process, improving overall efficiency during peak hours.
- Implemented upselling techniques to increase average check size consistently.
- Demonstrated strong multitasking skills by managing 4-7 tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Shift scheduling
- Sales techniques
- Key performance indicators
- Computer skills
- Positive attitude
- Attention to detail
- Multitasking
Certification
- TABC Certified
- Servsafe Certified
Timeline
Manager/Server/Server Trainer/Shift Leader
The Cheesecake Factory
01.2023 - 07.2026
Plumber's Assistant/Interior Painter/Drywall Installer
All Pro's Plumbing
09.2018 - 12.2022
Server/Server Trainer/Shift Leader/Key Manager
Chuy's Tex-Mex
11.2014 - 08.2021
Server/Server Trainer/Shift Leader
Logan's Roadhouse
04.2010 - 11.2014