Zachary Dupree
Jackson
Summary
Results-driven IT professional with over 15 years of experience in end-user support, system administration, and client training. Expertise in troubleshooting, software configuration, and comprehensive documentation within both enterprise and SaaS environments. Skilled at translating complex technical issues into actionable solutions while fostering collaboration among clients, engineering teams, and quality assurance personnel. Committed to enhancing user satisfaction and operational efficiency through effective problem-solving and communication.
Overview
26
26
years of professional experience
Work History
Owner/Property Manager
Firm Foundation Realty, LLC
Jackson, TN
10.2023 - Current
- Managed real estate transactions, ensuring compliance with local regulations and best practices.
- Developed marketing strategies to enhance property visibility and attract potential buyers.
- Negotiated contracts, securing favorable terms for clients while maintaining strong relationships.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for operations.
Information Technology System Administrator
Specialty Dental Brands
Nashville, TN
08.2023 - 10.2023
- Supported multi-office infrastructures and managed vendor relations, hardware, and system access.
- Diagnosed and resolved system issues; validated technical fixes and documented resolutions.
- Partnered with stakeholders to streamline IT workflows and improve user experience.
Associate Consultant
Capgemini
Nashville, TN
03.2022 - 07.2022
- Delivered client-focused technology consulting and software support.
- Analyzed user issues, validated findings, and escalated defects for resolution.
- Created configuration and user documentation; ensured SLA compliance.
Service Design Tools Administrator
Lyft
Nashville, TN
04.2018 - 04.2020
- Administered internal enterprise tools and provided Tier II support and training.
- Created user guides and documentation for new workflows and platform upgrades.
IT Consultant / Systems Administrator
InfoTech Healthcare LLC
Franklin, TN
08.2017 - 11.2017
- Implemented cost-efficient IT solutions improving system uptime and support response times.
- Migrated email systems to Microsoft Office 365 and resolved escalations.
- Managed LAN/WAN troubleshooting and firewall configurations.
Desktop Systems Administrator / Remote PC Support Specialist / Help Desk Technician
Asurion
Nashville, TN
01.2014 - 08.2017
- Supported 1,600+ users across remote and onsite environments, including executives.
- Provided IT support, system imaging, software deployment, and access administration.
- Created documentation and procedures to reduce resolution time and improve efficiency.
Robotic Technician
Yates LLC / Nissan Motor Corporation
Smyrna, TN
04.2012 - 01.2014
- Supported automation and robotic systems; analyzed downtime tickets for process improvements.
- Collaborated with engineering teams to enhance robotic efficiency and quality.
IT Specialist
Dunan Farms
Alamo, TN
01.2000 - 02.2012
- Oversaw IT operations across multiple sites; configured and maintained secure networks.
- Improved productivity through deployment of new technology practices.
Education
High School Diploma -
Liberty Technology Magnet High School
CompTIA Security+ SYO-501 & CompTIA CSA+ - undefined
New Horizons Computer Learning Center
Nashville01-2018
High School Diploma - Agricultural Business & Management
University of Tennessee, Knoxville
05-2005
Skills
- Technical Support
- Troubleshooting
- Client Liaison
- Software Configuration
- Defect Validation
- Documentation
- CRM Systems (ServiceNow, Salesforce)
- XML Data Parsing
- Testing & QA
- Training & Demos
Additional Highlights
- Experience with Salesforce, ServiceNow, and Zendesk CRM/ticketing platforms
- Strong technical writing skills – documentation, release notes, training materials
- Hands-on experience with XML, Active Directory, VPNs, and MDM tools
- Proven ability to train users and deliver presentations to both technical and non-technical audiences
- Exceptional customer service and conflict resolution abilities
Timeline
Owner/Property Manager
Firm Foundation Realty, LLC
10.2023 - Current
Information Technology System Administrator
Specialty Dental Brands
08.2023 - 10.2023
Associate Consultant
Capgemini
03.2022 - 07.2022
Service Design Tools Administrator
Lyft
04.2018 - 04.2020
IT Consultant / Systems Administrator
InfoTech Healthcare LLC
08.2017 - 11.2017
Desktop Systems Administrator / Remote PC Support Specialist / Help Desk Technician
Asurion
01.2014 - 08.2017
Robotic Technician
Yates LLC / Nissan Motor Corporation
04.2012 - 01.2014
IT Specialist
Dunan Farms
01.2000 - 02.2012
CompTIA Security+ SYO-501 & CompTIA CSA+ - undefined
New Horizons Computer Learning Center
High School Diploma -
Liberty Technology Magnet High School
High School Diploma - Agricultural Business & Management
University of Tennessee, Knoxville