Zachary Eslinger
Murfreesboro
Summary
Experienced in delivering top-notch customer support through multiple channels. Adept at using problem-solving skills to efficiently handle and resolve customer inquiries. Demonstrated history of exceptional communication and fostering positive relationships with customers, consistently ensuring satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Logistics / Customer Support Specialist
Uber Freight (Schneider Electric)
01.2023 - Current
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Developed strong relationships with carriers to improve delivery times.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Worked with customers to integrate processes and correct issues.
- Monitored performance of logistics operations to identify areas for improvement.
Vendor
Coca-Cola Consolidated
01.2019 - 01.2022
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
Customer Service Representative
Ameritrust Financial Services
01.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor’s Degree - Supply Chain Management, Business Administration
Middle Tennessee State University
Murfreesboro, TN12.2021
Associate degree - Business Administration
Cleveland State Community College
Cleveland, TN05.2019
Skills
- Supply Chain Optimization
- Transportation Management System (TMS) – track/trace, order entry, planning, shipment error correction, spot exchange
- SAP and Tableau navigation
- Process Improvement
- Beginner Power BI experience (building graphs, tables, and formatting)
- Customer service for 5 years (2 years in Logistics industry)
- Data Analysis & Reporting
- Proficient in Microsoft word, PowerPoint, and Excel
- Check Auditing
- Problem-solving
- Data entry
- Analytical thinking
Timeline
Logistics / Customer Support Specialist
Uber Freight (Schneider Electric)
01.2023 - Current
Vendor
Coca-Cola Consolidated
01.2019 - 01.2022
Customer Service Representative
Ameritrust Financial Services
01.2017 - 01.2019
Associate degree - Business Administration
Cleveland State Community College
Bachelor’s Degree - Supply Chain Management, Business Administration
Middle Tennessee State University
Similar Profiles
Tyla BerryTyla Berry
Customer Service Representative II at Uber FreightCustomer Service Representative II at Uber Freight
Curtis EvansCurtis Evans
Fraud Quality & Compliance Analyst at Uber FreightFraud Quality & Compliance Analyst at Uber Freight
Kaitlyn RyskeKaitlyn Ryske
Team Lead at Uber FreightTeam Lead at Uber Freight
Braylon HuntBraylon Hunt
On Line Grocery Pick-Up Clerk at KrogerOn Line Grocery Pick-Up Clerk at Kroger
Brandy FugateBrandy Fugate
Substitute Teacher at Murfreesboro City SchoolsSubstitute Teacher at Murfreesboro City Schools