Zachary Rafalowski
Johnson City
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
12
12
years of professional experience
Work History
Authorized Carrier
Advanced Logistics & Delivery
Johnson City,TN
01.2024 - Current
- Coordinated timely deliveries, ensuring adherence to schedules and customer requirements.
- Monitored logistics operations to maintain efficiency and compliance with safety standards.
- Optimized route planning using GPS technology to enhance delivery speed and reduce costs.
- Resolved customer inquiries and issues promptly, improving overall service satisfaction.
Warehouse Manager
Gold Spectrum CBD
Gray,TN
02.2021 - 11.2022
- Oversaw daily warehouse operations, ensuring efficient workflow and compliance with safety standards.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Trained and mentored staff on operational procedures, fostering a collaborative team environment.
- Developed process improvements that streamlined order fulfillment and reduced lead times.
- Managed shipping and receiving functions, coordinating logistics to optimize delivery schedules.
Authorized Carrier
Advanced Logistics & Delivery
Johnson City,TN
04.2019 - 01.2021
- Coordinated timely deliveries, ensuring adherence to schedules and customer requirements.
- Monitored logistics operations to maintain efficiency and compliance with safety standards.
- Optimized route planning using GPS technology to enhance delivery speed and reduce costs.
- Resolved customer inquiries and issues promptly, improving overall service satisfaction.
Sales Associate
Action Athletics
Kingsport,TN
06.2014 - 02.2019
- Delivered exceptional customer service to enhance shopping experience and build client relationships.
- Implemented effective merchandising strategies to optimize product displays and maximize sales potential.
- Led inventory management efforts, ensuring stock levels aligned with sales forecasts and minimizing discrepancies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Yong Asian House
Gray,TN
10.2013 - 06.2014
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders efficiently, utilizing point-of-sale systems to minimize wait times.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
Education
High School Diploma -
Daniel Boone High School
Gray,TNSkills
- Customer service
- Time management
- Decision-making
- Goal setting
- Complex Problem-solving
Timeline
Authorized Carrier
Advanced Logistics & Delivery
01.2024 - Current
Warehouse Manager
Gold Spectrum CBD
02.2021 - 11.2022
Authorized Carrier
Advanced Logistics & Delivery
04.2019 - 01.2021
Sales Associate
Action Athletics
06.2014 - 02.2019
Server
Yong Asian House
10.2013 - 06.2014
High School Diploma -
Daniel Boone High School