Zachary Trusty
Murfreesboro,TN
Summary
Proactive and goal-oriented professional with excellent problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. Committed to utilizing existing and new skills to drive forward towards success.
Overview
6
6
years of professional experience
Work History
Service Desk Technician
Advizex, CONTRACTOR, INFORMATION TECHNOLOGY (Supporting TDOT)
03.2025 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed Several open cases efficiently and assessed priority incidents for faster resolution
- Maintained excellent documentation and work notes
- Deployed hardware work stations for virtual and in office employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Monitored agency wide critical systems and generated daily reports of known issues.
IT Support Agent
Apex Systems CONTRACTOR, INFORMATION TECHNOLOGY (Supporting The Boeing Company))
11.2022 - 03.2025
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Supported executive staff in the highest capacity ensuring speedy resolution through VIP processes.
- Regularly supported production impacting issues by acting as initial point of contact between on site management and operation team.
- Consistently maintained customer confidentiality and security protocol when handling sensitive or proprietary information.
- Maintained up-to-date knowledge of best IT practices and updated knowledge base articles to optimize problem solving efficiency
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
Quality Assurance Inspector
ISOFlex Packaging
05.2020 - 11.2022
- Measured density, opacity, tensile strength, melting point of plastic materials to ensure compliance with desired customer specifications.
- Utilized and maintained specialized tools such as Treat Dye Pens, Opacity Testers, Instron Tensile Testing Machine, and Benchtop Tensile Tester in order to collect quality data.
- Kept detailed records of quality and imperfect products in proprietary databases and daily excel spreadsheets.
- Reported defects or out of spec materials to production and quality management to identify issue roots and isolate defective material from shipment.
- Trained and mentored junior inspection staff to apply best practices and comply with quality control guidelines.
Education
Bachelor of Arts - History
Mississippi State University
Starkville, MS05-2020
Skills
- Skilled in prioritizing multiple responsibilities
- Task prioritization
- Attention to detail
- Client support expertise
- Effective collaboration skills
- Familiarity with TDOT systems and Technology
- Thrives in fast pace environment
- VPN support and diagnostics
- Remote troubleshooting
- Asset management
- Software installation
- User credential management
- Operating systems
- Application support
- Desktop support
- Videoconferencing
- Verbal and written communication skills
- Microsoft 365 Suite
- Detail-oriented data management
- Account Management
- User guidance
- Active listening
- Appointment scheduling
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Service Desk Technician
Advizex, CONTRACTOR, INFORMATION TECHNOLOGY (Supporting TDOT)
03.2025 - Current
IT Support Agent
Apex Systems CONTRACTOR, INFORMATION TECHNOLOGY (Supporting The Boeing Company))
11.2022 - 03.2025
Quality Assurance Inspector
ISOFlex Packaging
05.2020 - 11.2022
Bachelor of Arts - History
Mississippi State University