Zachery Townsend
Memphis
Summary
Proven to excel in high-stress environments, I leveraged de-escalation skills and decision-making abilities at Corecivic Inc. to enhance safety and efficiency. Adept at fostering teamwork and communication, I also identified cost-saving measures, improving operational processes. My integrity and effective communication underpin a track record of tangible achievements in correctional and supply chain management.
Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Corecivic Inc.
Memphis
12.2023 - Current
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Served meals and dispensed medications to inmates.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Issued clothing, tools and other authorized items to inmates.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Inspected cells and conducted random searches of common areas.
- Conducted fire, safety and sanitation inspections.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Reported on quality of inmate work and violations committed by prisoners.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Maintained records of prisoners' identification and charges.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Implemented rehabilitation programs aimed at reducing recidivism among inmates.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Used appropriate means to discipline prisoners.
- Inspected cells and other areas for contraband and safety hazards.
- Instructed inmates in work assignments and explained tasks.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Instructed inmates on work detail and oversaw work-site transportation.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Conducted investigations of crimes committed within prison.
- Maintained clear and open communications with facility areas to support safe operations.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Applied non-violent response tools and physical restraint during problematic situations.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Performed head counts, checking cells for missing inmates.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Detected potential threats and quickly defused conflicts.
- Supervised inmates during day-to-day activities.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Conducted headcounts to ensure that all inmates were accounted for.
- Guarded facility entrances to screen visitors.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Transported inmates to court, doctor appointments and work sites.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Took prisoners into custody and escorted to locations within and outside facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided first response medical care in emergency situations until professional medical staff could take over.
Central Supply Technician
Saint Francis Hospital-Bartlett
Bartlett
04.2021 - 12.2024
- Documented patient information accurately in electronic health records.
- Researched potential new vendors in order to increase cost savings opportunities.
- Coordinated logistics related activities such as freight forwarding, delivery scheduling.
Supply Chain
Nike Warehouse
Memphis
03.2016 - 01.2019
- Identified cost-saving opportunities in the supply chain process.
- Developed strategies to optimize supply chain management processes.
- Developed and implemented strategies to improve supply chain operations.
Material Handler
Addeco
Memphis
08.2013 - 03.2016
- Managed warehouse receiving, storing and shipping.
- Reported any malfunctions or damages of material handling equipment promptly.
- Identified opportunities for process improvement in order to increase efficiency.
Material Handler
Federal Express
Memphis
02.2013 - 03.2014
- Managed warehouse receiving, storing and shipping.
- Reported any malfunctions or damages of material handling equipment promptly.
- Identified opportunities for process improvement in order to increase efficiency.
Cashier
Shell Station
Memphis
02.2012 - 08.2013
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Accounting and Finance
Mississippi Valley State University
Itta Bena, MSAccounting and Finance
University of Memphis
Memphis, TNSkills
- De-escalation skills
- Decision making under pressure
- Integrity
- Team player
- Effective communicator
Personal Information
Date of Birth: 04/20/21
Timeline
Correctional Officer
Corecivic Inc.
12.2023 - Current
Central Supply Technician
Saint Francis Hospital-Bartlett
04.2021 - 12.2024
Supply Chain
Nike Warehouse
03.2016 - 01.2019
Material Handler
Addeco
08.2013 - 03.2016
Material Handler
Federal Express
02.2013 - 03.2014
Cashier
Shell Station
02.2012 - 08.2013
Accounting and Finance
Mississippi Valley State University
Accounting and Finance
University of Memphis