Zachery Walker

Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team lead's in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Established team priorities, maintained schedules and monitored performance.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Manage 350 associates at a business that makes $110 Million a year in sales

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Coached team members in techniques necessary to complete job tasks.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Assisted in recruitment to build team of top performers.