Zack Zyla
Brighton
Summary
Results-driven Branch Manager committed to continuous growth in sales revenue. Self-motivated and experienced in both technical and non-technical, fast-paced team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial Inc.
05.2018 - Current
- Received both 'Branch Manager of the Year' & 'Excellence Award' for the Memphis district throughout 2020-2024.
- Recommended loan approvals and denials based on customer loan application reviews
- Motivated staff to exceed quotas on a regular daily basis
- Held daily sales coaching sessions
- Reviewed and edited loan agreements to ensure accuracy
- Met and maintained monthly quotas such as delinquency control and new money profitability
- Designated as the insurance captain for the Memphis district, which consisted of helping other branches and their team members increase insurance sales.
- Guest speaker on many conference calls to assist other regions/districts with sales.
Sr. Personal Loan Specialist
OneMain Financial Inc.
02.2016 - 05.2018
- Received award for top sales in non-credit and credit insurances
- Sold $60,000 in ancillary products on yearly basis
- Aided Branch Manager in assisting team to update applications, set loan closings, upselling products on loans, and also closing in accordance to policy
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Originated, reviewed, processed, closed and administered customer loans
- Met with clients to generate new business and negotiate contracts
- Executed customer transactions, including deposits, withdrawals, money orders and checks
Sales Associate
T-Mobile/ Verge Mobile
08.2015 - 02.2016
- Promoted to Retail Sales Leader within 2 months
- Top Salesman in company for accessories bundled with each transaction
- Contacted new and existing customers to discuss upgrade eligibility and/or current promotions and plans
Education
Northwest Mississippi Community College
Southaven, MSHigh School Diploma -
New Albany High School
New Albany, MS2011
Skills
Bilingual - English and Sign Language
Proficient in Word and Excel
Excellent typing skills at 99 WPM
Certification
Licensed Life Insurance Agent
Timeline
Branch Manager
OneMain Financial Inc.
05.2018 - Current
Sr. Personal Loan Specialist
OneMain Financial Inc.
02.2016 - 05.2018
Sales Associate
T-Mobile/ Verge Mobile
08.2015 - 02.2016
Northwest Mississippi Community College
High School Diploma -
New Albany High School
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