Zaenb Taha
Murfreesboro
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Advance Financial 247
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier Supervisor
Floor & Decor
06.2019 - 12.2021
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Supervisor
Zaxby’s
05.2018 - 12.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
Cane Ridge High School
Antioch, TNAssociate of Science -
Nashville State Community College
Nashville, TNSkills
- Senior Leadership Support
- Report Preparation
- Staff Training
- Customer Relations
- Data Evaluation
- Store Maintenance
- Sales and Upselling
- Computer Proficiency
- Document and Records Management
- Multi-Line Telephone Operation
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Advance Financial 247
02.2022 - Current
Cashier Supervisor
Floor & Decor
06.2019 - 12.2021
Supervisor
Zaxby’s
05.2018 - 12.2018
High School Diploma -
Cane Ridge High School
Associate of Science -
Nashville State Community College
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