Zaghden Mohamed
Strategic Growth & Sales/Partnerships Manager
Sfax
Summary
Knowledgeable Strategic Growth & Sales Manager with a Proven ability to drive sales growth through strategic planning, supplier negotiations and customer acquisition & retention. Also, I have effective use of data analytics and market insights.
During my last 3 years at Foodomarket, I succeeded to achieve/exceed my targets in all positions, some of the recent notable achievements in 2024:
- I got an award for "The Best Expansion" for growing the meat sales in the USA Market (+800%)
- Proudly got a title/compliment of our COO "The Calm Strength"
Overview
14
14
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Category Manager
Foodomarket
11.2024 - Current
- Received "The Best Expansion" Award for the developing the meat category in the USA Market (+800% Growth January 2024 Vs. December 2024)
- Analyzed sales performance to the sub-categories and product levels in order to implement several successful sales strategies to boost our sales & margins.
- Negotiated better pricing structure for our company and successfully introduced several new items.
- Worked with our product managers and data team to create an automated tool for price benchmarking Vs. external competitors.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Prepared weekly reports to our COO and the remaining departments
Head of Vendors Managers
Foodomarket
11.2023 - 10.2024
- Managed the supply team responsible for onboarding new vendors and managing our current partners.
- Exceeded the targets for all objectives and Key results for all markets with the help of my dedicated team
- Trained new team members on best practices in vendor management, tools, market knowledge...
- Managed disputes effectively with vendors
Business Unit Leader – UK Market
Foodomarket
05.2023 - 10.2023
- Monitoring all UK teams in coordination with the teams' managers
- Acquisition team: optimize the number of new customers & CAC through implementing new strategies, training..
- Account Management team: Achieved new monthly sales records Mainly due optimizing the average basket & Number of active customers through improving customer retention, team training, onboarding new vendors…
- Supply team: Helped closing deals with new strategic suppliers and maintaining good business relationships with them
- Improved the current processes & communications’ channels between the above teams & Finance + Catalogue + HR + IT …
Business Development Manager (USA-UK-FR-BE)
Foodomarket
09.2022 - 05.2023
- Managing the supply team, composed of 22 Business developers (operating in 4 different countries) + 2 coordinators + 1 Quality/Training officer
- Recruited most of the current team and handled interviews for the new applicants
- Trained the team to use all the tools (CRM, dashboards, Communications channels...) our business models...Continuously monitoring their progress & ensuring 1:1 coaching sessions with me and the training officer
- Closing sales/Partnerships through phone calls & Teams/Zoom meetings, mostly for the UK & US Markets
- Achieved all our team targets/objectives
Business Development Specialist
Foodomarket
04.2022 - 08.2022
- Prospected new suppliers mainly through cold calling, Video conferences, emailing (CRM: Hubspot)
- Onboarded new partners & monitoring the day-to-day operations to successfully integrate the new vendor and achieve our sales targets
- Account management (building a good relationship with the vendors + negotiated prices/promotions/Door openers + problems resolution, …)
- Continuously improving communication and negotiation skills & my understanding of all the company’s aspects
Owner and manager
Omar e-commerce
01.2021 - 03.2022
- Company Overview: Omar e-commerce operates in B2C sales and importation
- Helped scale the business after a couple of quarters (NB customers, repeat, customer satisfaction, referral program, margins...)
- Managing the company strategy, budgeting, Recruitment, Payroll
- Managed day-to-day business operations.
- Onboarding new Sales Reps and monitoring their KPIs
- Handle Social marketing on Facebook and Instagram
- Woo commerce Back Office Admin
- Handle supply and stock management
Administrative and Financial Director & commercial assistant
Ecom Leader
01.2020 - 04.2021
- Company Overview: Ecom Leader operates in online sales and software development
- Handling all administrative tasks: Accounting, HR (Payroll, recruitment) …
- Supervising committee managers and sellers
- Handling stock management, procurement, and suppliers’ relationships
- Budgeting, bank statement reconciliation
- Managing sales team (training, KPIs…)
- Ecom Leader operates in online sales and software development
Sales Specialist - Call Center
Connecting Business Plus (CBP)
09.2019 - 12.2019
- Three-week-training: marketing/sales principles and techniques + understanding scripts + deep understanding of products’ description/advantage/prices..
- Negotiation and treating objections + Work on software and understanding payment methods
- Calling prospects from France, Belgium, and Luxembourg (French) to present the offer and sell the subscription (prices range from 400 euro – 3500 euro); clients should be 100% convinced to avoid any future cancellations
- Such a well-organized and structured call center enabled me to enhance my selling and linguistic skills
Human Resources Assistant
Essilor Group
07.2018 - 07.2019
- Company : ESSILOR SIVO is a subsidiary of ESSILOR Group - the leader of optical industry
- Assisting the HR manager with all recruitment procedures such as interviewing/testing and explaining new recruits’ responsibilities and expectations
- Follow up on unions’ contracts and advise supervisors on contract interpretations
- Supervising payroll process through auditing and validating my teamwork
- HR development through initiating relevant training sessions, evaluation of trainers /programs, and keeping track of participants
Administrative and Financial Director (DAF)
KOTECH
07.2017 - 06.2018
- Supervising the team Performance (HR) in cooperation with an external consultant
- Budgeting
- Handling Accounts/ Receivables collection, follow-ups..
- Looking for financing sources & negotiating the best terms for debts
- Financial statement analysis
- Discussing all relevant points with the general manager regarding cash flow, competition, pricing, profitability etc
Online Freelancing
Odesk Platform
10.2013 - 06.2017
- Customer support (chat, phone, and email), Cold Calling and telemarketing for lead generation; mainly in English and different Arabic dialects
- Transcription, translation and writing in Arabic-French-English
- Web research, Data entry, Social media/internet-Marketing, Administrative support- Virtual Assistant
- Preparing reports using MS package
- Profile Link: https://www.upwork.com/freelancers/~018904959707bb1b36?mp_source=share
Administrative associate professional
New Company of Wood, Ltd -SONOBOIS
03.2016 - 05.2017
- Create invoices, BOL, purchase orders, etc
- Record sales/purchases (cash, checks, on credit)
- Analyze reports of Aged Receivables/Payables and follow-up with clients and suppliers
- Negotiate best prices & terms with our suppliers
- Bank Reconciliation (as an assistant)
- Stock management & procurement
- P.S: This is a seasonal position where I had the chance to work for this company during 3 summers (2 months each year)
Intern
Banks Union of Trade and Industry - UBCI
08.2011 - 09.2011
- Company Overview: Business or sector Financial and insurance activities
- Preparing bank statements
- Scanning & recording checks' details into the bank's system
- Get the chance to learn how to use the bank's system for daily operations, etc
- Business or sector Financial and insurance activities
Education
High School Diploma -
High School: Mohamed Ali
Sfax, Tunisia 05.2006 - 06.2010
BBA - Accounting And Finance
Tunis Business School (TBS)
Tunis, Tunisia 05.2010 - 07.2017
Skills
- Customer Acquisition & Account Management & Retention
- Customer Relationship Management (CRM)
- Business Development
- Business-to-Business (B2B) (SaaS sales, foodservice)
- International Sales
- Prospection & Cold-Calling
- Team Management / Team Building/Motivation & Coaching / Teamwork
- Sales Management / Operations / Sales tracking
- Sales / Partnerships / Vendor relations
- Trilingual: English-Arabic-French
- Problem-Solving
- P&L (Sales growth, pricing strategies, Supplier Negotiations)
Certification And Training
- Emotional Intelligence: Training to enhance communication techniques and improve interactions.
- Profiling for an effective leader: understanding the different personalities and the motivations behind human behavior.
- Internal Quality auditing: demonstration of the importance and techniques of auditing (ISO 19011 and ISO 9001 V2015).
- Advanced Excel: Certified excel user.
- Power Bi dashboards
Additional Information
- I'm a very quick learner and always look for optimizing processes & tools
- Always strive to exceed expectations
- Capable of working independently & with different teams
- Data oriented
- Good communication skills & very persistent when it comes to sales & closing deals
- Good business understanding thanks to my educational background and a decade covering most business aspects
Sports, Volunteering & Charity Work, Fishing
I used to enjoy other hobbies and even spend more time on the ones I just mentioned. However, priorities change with time and now my number one priority is spending time with my family.
Timeline
Category Manager
Foodomarket
11.2024 - Current
Head of Vendors Managers
Foodomarket
11.2023 - 10.2024
Business Unit Leader – UK Market
Foodomarket
05.2023 - 10.2023
Business Development Manager (USA-UK-FR-BE)
Foodomarket
09.2022 - 05.2023
Business Development Specialist
Foodomarket
04.2022 - 08.2022
Owner and manager
Omar e-commerce
01.2021 - 03.2022
Administrative and Financial Director & commercial assistant
Ecom Leader
01.2020 - 04.2021
Sales Specialist - Call Center
Connecting Business Plus (CBP)
09.2019 - 12.2019
Human Resources Assistant
Essilor Group
07.2018 - 07.2019
Administrative and Financial Director (DAF)
KOTECH
07.2017 - 06.2018
Administrative associate professional
New Company of Wood, Ltd -SONOBOIS
03.2016 - 05.2017
Online Freelancing
Odesk Platform
10.2013 - 06.2017
Intern
Banks Union of Trade and Industry - UBCI
08.2011 - 09.2011
BBA - Accounting And Finance
Tunis Business School (TBS)
05.2010 - 07.2017
High School Diploma -
High School: Mohamed Ali
05.2006 - 06.2010
Similar Profiles
Mohamed Omar KriaaMohamed Omar Kriaa
Graphic Designer at RedrabbitGraphic Designer at Redrabbit
Hichem BeltaiefHichem Beltaief
Operations Supervisor at Franks International | Expro EnergyOperations Supervisor at Franks International | Expro Energy
Imen KallelImen Kallel
Manager, Cashier and Server at Le Bayou Coffee LoungeManager, Cashier and Server at Le Bayou Coffee Lounge