Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zaheer Syed.S

Chennai

Summary

Seasoned Manager with expert team handling, leadership, planning, and organizational skills built during successful career. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. History of success coordinating and monitoring operations across various departments.

Overview

16
16
years of professional experience

Work History

Team Manager

GSR Global Services
03.2024 - 08.2024
  • Handled India and US regions for clients with team of 50+ Team Members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Negotiated competitive salary packages and benefits for new hires.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Daily team briefing and brainstorming to achieve better hiring results.
  • Defined clear targets and objectives and communicated to other team members.
  • Accomplished multiple tasks within established timeframes.

Manager - US IT Recruitment

Sivisoft Solutions Pvt Ltd
08.2022 - 11.2023
  • Managed and handled a team of 30 associates with 2 TL's.
  • Check quality of profile submission from team member.
  • Achieve closure targets for month
  • Completing all documentation and joining formalities of selected candidates
  • Cross-trained existing employees to maximize team agility and performance.

Account Manager

Prism IT Corp
02.2021 - 08.2022
  • Managed a team of 35+ members and ensured the client targets met.
  • Conducting regular team meeting with recruiters to set expectations to achieve closure targets for month.
  • Checking production/quality and giving feedback to team
  • Scheduling refresher training for low performers.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Closed targets of 400+ job vacancies in a year with client satisfaction.

Assistant Manager

Hexaware Technologies
02.2018 - 01.2021
  • Ensuring to meet all metrics as per client requirement on daily basis
  • Bi-weekly review with SME's regarding their performance and teams improvement
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Closed targets of 10000+ job verification and vacancies in a year with client satisfaction.

Team Manager

Sutherland Global Services Limited
05.2016 - 07.2017
  • Monitoring team quality by auditing tickets and providing feedback to team.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Achieved CSAT targets with rating of 5 stars and gained more regions process for the company.

Senior Customer Support Team Lead

TATA Consultancy Services
11.2013 - 05.2016


  • Responsible for clearing tickets with TAT as specified in SLA
  • Self-auditing work to ensure 95% Quality achieved on weekly basis
  • Recognized escalation needs and connected customers with advanced support staff.

Benefits Operations Administrator (Pensions Processing)

Aon Hewitt
11.2012 - 07.2013
  • Delivering quality by checking for errors and giving required feedback to CSR
  • Reviewed and audited business processes and benefits based on operational and technological changes.
  • Reviewed benefits paperwork for accuracy and completeness.

Senior Customer Support Executive

Intelenet Global Services
04.2010 - 10.2012
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Facilitated timely resolutions by escalating urgent cases appropriately within organization
  • Developed strong relationships with clients, resulting in repeat business and positive feedback

Junior Customer Service Executive

Ajuba Solutions
10.2008 - 02.2010
  • Calling US Insurance company and processing claims on behalf of providers
  • Ensured to meeting the targets with quality and achieved targets.

Education

Bachelor of Arts - Tourism and Travel Management

Bharathiar University
Ooty, TN
07.2008

High School - undefined

Mountain Home School
Coonoor, TN
05.2005

SSLC - undefined

Stanes Higher Secondary School
Coonoor, TN
06.2003

Skills

  • Client Management
  • Project Management
  • Leadership
  • Time Management
  • Process Enhancing
  • Employee scheduling
  • Motivational
  • Workforce planning
  • Performance coaching
  • Performance appraisal
  • Recruitment
  • Shrinkage & Attrition Management

Languages

English
Tamil
Hindi
Urdu

Timeline

Team Manager

GSR Global Services
03.2024 - 08.2024

Manager - US IT Recruitment

Sivisoft Solutions Pvt Ltd
08.2022 - 11.2023

Account Manager

Prism IT Corp
02.2021 - 08.2022

Assistant Manager

Hexaware Technologies
02.2018 - 01.2021

Team Manager

Sutherland Global Services Limited
05.2016 - 07.2017

Senior Customer Support Team Lead

TATA Consultancy Services
11.2013 - 05.2016

Benefits Operations Administrator (Pensions Processing)

Aon Hewitt
11.2012 - 07.2013

Senior Customer Support Executive

Intelenet Global Services
04.2010 - 10.2012

Junior Customer Service Executive

Ajuba Solutions
10.2008 - 02.2010

High School - undefined

Mountain Home School

SSLC - undefined

Stanes Higher Secondary School

Bachelor of Arts - Tourism and Travel Management

Bharathiar University

Similar Profiles

CREATE PROFILE
Zaheer Syed.S