Zain Yunus

• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Managed incoming calls during busy shifts.

Provided a personable experience with guests

• Helped service staff handle demand by distributing food and beverages.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Answered telephone to provide dining information and take reservations.

• Assisted with special projects assigned by management when required.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.