Zamitria Robinson
Antioch
Summary
Detail-oriented and compassionate administrative professional seeking a remote Medical position. Offering over 9 years of superior customer service experience in healthcare and insurance environments, along with proven skills in claims support, patient communication, and documentation accuracy.
Overview
5
5
years of professional experience
Work History
Interim Teacher / Behavioral Support Specialist
Carter-Lawrence Elementary
08.2022 - Current
- Supported student emotional and behavioral health through trauma-informed strategies and documentation.
- Supported teachers and administration in retrieving resources available to them via medical insurance.
- Ensured compliance with educational policies and legal confidentiality standards, similar to HIPPA regulations in healthcare settings.
- Regularly handled confidential documentation, demonstrating proficiency with record security protocols and data accuracy.
DME Provider Customer Service Advocate/Claims Specialist
CGS Administrators LLC
06.2021 - 07.2024
- Handled high volumes of incoming calls from healthcare providers regarding Durable Medical Equipment (DME) claims and resolved claim inquiries, processed adjustments, and maintained HIPAA-compliant documentation.
- Communicated with Medicare and providers to resolve payment discrepancies and coding questions and provided accurate responses to medical billing and insurance queries in a timely manner.
- Worked with ICD-10, HCPCS, and CPT codes to verify patient eligibility and coverage prior to preventing billing issues and ensuring compliance within guidelines to support accurate billing documentation and claim submission.
- Reviewed claims for Blue Cross Blue Shield including Medicare, Medicaid, and commercial payers, ensuring timely and accurate processing and reimbursement.
Patient Advocate/Temperature Screener
Vanderbilt Medical Center
07.2020 - 07.2021
- Assisted with appointment scheduling and patient intake processes and conducted patient screenings to support clinic workflow during COVID-19.
- Documented patient concerns and facilitated communication between departments to ensure high-quality care.
- Made outbound calls to beneficiaries regarding medical billing errors.
Education
Community Health Coursework -
Middle Tennessee State University
Murfreesboro, TN01.2018
High School Diploma (Honors) - undefined
Cane Ridge High School
Cane Ridge, TN01.2017
Skills
- Medical Billing & Claims Processing
- Insurance Verification & Inquiry Resolution
- Patient Advocacy & Confidentiality (HIPAA)
- Strong Verbal and Written Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem Solving & Conflict Resolution
- Call Center & Remote Work Experience
- Quick Learner
- Adaptable
- Organized
Previous Roles
- Circle K, Cashier
- Ross Inc., Customer Service Rep
- Banana Republic, Interim Customer Service Manager
- Fast Food, Cashier
Timeline
Interim Teacher / Behavioral Support Specialist
Carter-Lawrence Elementary
08.2022 - Current
DME Provider Customer Service Advocate/Claims Specialist
CGS Administrators LLC
06.2021 - 07.2024
Patient Advocate/Temperature Screener
Vanderbilt Medical Center
07.2020 - 07.2021
High School Diploma (Honors) - undefined
Cane Ridge High School
Community Health Coursework -
Middle Tennessee State University
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