Zaria Poleder
Clarksville
Summary
Dedicated associate with great experience in, leadership roles, patient registration, clinical operations, and scheduling. Known for exceptional customer service and multitasking; along with the ability to remain calm and professional during high volume situations. Ready to demonstrate skills in a dynamic healthcare setting to enhance patient care and efficiency. Focused on delivering accurate exceptional service and resolving challenges to improve overall patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registrar Specialist
VUMC
Clarksville, TN
06.2024 - Current
- Utilize electronic health records (EMR) systems to document patient information accurately.
- Provide exceptional customer service by assisting patients with registration, appointment questions, and financial responsibilities.
- Register patients accurately while verifying demographics, insurance coverage, and required documents.
- Resolve registration and scheduling issues to improve the patients experience.
- Maintain compliance with HIPPA and hospital policies while protecting confidential patients information.
- Prioritize multiple tasks in a high-volume hospital environment while maintaining accuracy and professionalism.
- Coordinate with scheduling teams, nurses, physicians, and clinical staff to ensure seamless patient access ans timely appointments.
- Answer and manage incoming and outgoing calls while recording accurate messages for office staff.
Warehouse Worker
Amazon
Mount Juliet, TN
01.2024 - 06.2024
- Followed safety protocols to maintain a secure working environment for team members.
- Assisted in training new employees on best practices for inventory management and order fulfillment.
- Maintained cleanliness and organization of work areas to uphold safety standards.
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
- Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
Customer/Money Service Representative
Walmart
Clarksville, TN
09.2019 - 12.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new cashiers on company policies, customer service protocols, and transaction processing systems.
- Processed customer transactions accurately using point-of-sale systems.
- Implemented efficient checkout processes to reduce wait times for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided coverage for my team leaders when necessary.
Cashier Shift Leader
Wendys Fast Food
Clarksville, TN
09.2017 - 04.2019
- Demonstrated outgoing and friendly behavior.
- Managed opening and closing shift kitchen tasks.
- Collaborated with team members to optimize workflow during peak hours.
- Developed strategies to increase speed of service while maintaining quality standards.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Psychology
Austin Peay State University
Clarksville, TN12-2023
High School Diploma -
Rossview High School
Clarksville, TN05-2018
Skills
- Self-motivation and discipline
- Fast Learner
- Great Communicator
- Active Listening
- Leading
- Telephone Etiqutte
- Compassionate patient care
- Multitasking
- Team player
- Recordkeeping skills
- Complex Problem-solving
- Patient management
Certification
- CPR Certification
Timeline
Registrar Specialist
VUMC
06.2024 - Current
Warehouse Worker
Amazon
01.2024 - 06.2024
Customer/Money Service Representative
Walmart
09.2019 - 12.2023
Cashier Shift Leader
Wendys Fast Food
09.2017 - 04.2019
Bachelor of Arts - Psychology
Austin Peay State University
High School Diploma -
Rossview High School