Zhubin Salih
Antioch
Summary
Customer service representative with expertise in conflict resolution, active listening, and complaint handling. Proven track record of enhancing customer experiences and ensuring satisfaction through effective communication. Strong ability to address customer needs and resolve issues promptly.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
United Airlines
Nashville
04.2023 - Current
- Resolved passenger complaints with empathy and professionalism to enhance customer experience.
- Assisted customers with flight reservations and itinerary modifications, ensuring satisfaction.
- Addressed inquiries via phone, email, and chat support to provide timely assistance.
- Conducted follow-up calls with customers to confirm issue closure and enhance satisfaction.
- Managed ticketing systems, ensuring accurate information availability for travelers.
- Coordinated baggage handling and tracking, facilitating smoother travel experiences.
- Trained new customer service representatives on operational protocols to maintain service standards.
- Collaborated with team members to refine service delivery processes, leading to improved customer experiences.
- Utilized multiple software platforms to streamline operations in the aviation sector.
Car Rental Agent
Hertz Car Rental
Nashville
03.2024 - 03.2025
- Processed rental agreements and payments accurately and swiftly.
- Managed customer reservations for vehicle rentals and returns, enhancing operational efficiency.
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of customer satisfaction.
- Explained rental agreement terms clearly to customers during transactions.
- Conducted thorough vehicle inspections to uphold safety and quality standards.
- Coordinated vehicle maintenance schedules with service providers to uphold fleet quality and reliability.
- Utilized rental management software for accurate tracking of inventory and reservations.
- Trained new staff on company policies and rental procedures effectively.
Airport Passenger Service Agent
Bgs INC.
Nashville
07.2021 - 03.2023
- Ensured excellent customer service during check-in and boarding for all passengers.
- Assisted passengers with baggage handling and special needs requests, ensuring smooth travel experience.
- Engaged with passengers to provide timely flight updates and address inquiries, enhancing customer satisfaction.
- Collaborated with airline staff to maintain smooth operations and resolve passenger concerns.
- Executed security checks adhering to airport regulations and safety protocols.
- Facilitated communication with airport personnel by using radio and pager systems.
- Assisted clients in preparing necessary travel documents and forms accurately.
- Supported unaccompanied minors throughout the travel process diligently.
- Collaborated with border patrol to strengthen safety protocols, contributing to overall airport security.
Laboratory Technician
AEGIS SCIENCES CORPORATION, SE Region
Nashville
09.2020 - 09.2021
- Conducted routine laboratory tests on biological samples, ensuring compliance with quality standards.
- Operated and maintained laboratory equipment for optimal performance and safety.
- Prepared and processed samples for testing in accordance with established protocols.
- Documented test results accurately in laboratory information systems for record-keeping.
- Collaborated with team members to streamline laboratory workflows, enhancing overall efficiency.
- Trained new technicians on laboratory procedures and safety guidelines, fostering a safer work environment.
- Ensured proper handling and disposal of hazardous materials following regulations.
- Participated in quality control measures to maintain high standards in laboratory practices.
Education
High School Diploma -
Glencliff High School
Nashville05-2020
Associate of Science -
Nashville State Community College
Nashville, TN06-2026
Skills
- Customer support
- Call center skills
- Complaint handling
- De-escalation skills
- Conflict resolution
- Relationship building
- Active listening skills
- Communication skills
- Time management
- Multitasking capabilities
- Software proficiency
- Document processing
- Documentation skills
- Data accuracy
- Credit card processing
- Ticketing systems
- Airline policies
- Passenger assistance
- Lost luggage handling
- Emergency response
- Airport security
- Delivery management
- Report creation
- Creative solutions
- Decision-making
- Courteous demeanor
- Hazardous materials
- Specimen processing
- Sample accessioning
- Sample accessioning
Languages
English
Professional
Arabic
Professional
Kurdish
Professional
Spanish
Limited
Timeline
Car Rental Agent
Hertz Car Rental
03.2024 - 03.2025
Customer Service Representative
United Airlines
04.2023 - Current
Airport Passenger Service Agent
Bgs INC.
07.2021 - 03.2023
Laboratory Technician
AEGIS SCIENCES CORPORATION, SE Region
09.2020 - 09.2021
High School Diploma -
Glencliff High School
Associate of Science -
Nashville State Community College