Zied Kamoun
Riadh El Andalous,Tunisie
Summary
Results-driven professional with expertise in after sales data analysis, strategy, and planning, complemented by a strong focus on customer satisfaction and continuous improvement. Demonstrates exceptional organisational skills, an analytical mindset, and the ability to foster a results-oriented culture while motivating teams to achieve challenging objectives. Adept at project management and after-sales support, with a proven commitment to enhancing operational efficiency and driving success through innovative solutions.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
After-Sales Manager
STAFIM Group (STELLANTIS in Tunisia)
Tunis
03.2019 - 12.2025
- Monitoring and analysis of business results based on performance indicators, identification of areas for improvement and corrective actions.
- Improved customer satisfaction by developing and implementing effective after sales strategies.
- Developed robust after sales policies for increased repeat business.
- Increased efficiency by automating routine follow-up processes thereby reducing labour costs.
- Fostered long-term relationships with key clients, enhanced customer loyalty.
- Maintained high levels of communication with customers post-sale, ensuring their needs were met fully.
- Lead the technical support team to effectively resolve complex technical issues related to products.
- Optimised after sales methods to best engage, acquire and retain customers.
- Established budgets for programme activities and controlled expenditure to meet targets.
After Sales Manager
ENNAKL AUTOMOBILES (VW Group in Tunisia)
Tunis
08.2013 - 12.2018
- Formulation and execution of operational strategies targeting enhanced profitability for VW Group in Tunisia.
After-Sales Manager, "Porsche Centre Tunis"
ENNAKL AUTOMOBILES (VW Group in Tunisia)
Tunis
07.2010 - 08.2013
- Successfully launched Porsche after-sales services in Tunisia.
- Monitored key performance indicators (KPIs) to inform strategic adjustments.
National Technical Department Director
STAFIM Group (STELLANTIS in Tunisia)
Tunis
01.2009 - 06.2010
- Streamlined management of human, material and financial resources in line with objectives set by senior management.
After-Sales Manager and National Technical Advisor
STAFIM Group (STELLANTIS in Tunisia)
Tunis
01.2000 - 01.2009
- Established local technical support team for official repair network.
- Led technical support team to resolve complex product issues efficiently.
- Identified technical issues early and proposed effective solutions swiftly.
National technical trainer
STAFIM Group (STELLANTIS in Tunisia)
Tunis
07.1996 - 01.2000
- Established a national technical training centre, receiving approval from Tunisian government.
- Developed an annual internal training schedule aligned with company needs and constraints.
- Implemented bespoke training programmes to meet certification requirements of all learners.
- Created personalised teaching materials to enhance knowledge retention.
- Elevated employees' technical skills through comprehensive training initiatives.
- Organised practical workshops to bolster trainees' hands-on abilities.
Education
Technical teaching qualification certificate - Mechanical Engineering
Higher School of Science and Technology of Tunis
Tunis 06.1994 - 06.1995
Master's degree in Technical Sciences - Mechanical Engineering
Higher School of Science and Technology of Tunis
Tunis 06.1991 - 06.1995
Bachelor's degree - Mathematics and Engineering, Mechanical Engineering
Ariana Technical School
Tunis 09.1990 - 06.1991
Skills
- Aftersales data analysis
- Aftersales strategy and planning
- After-sales support
- Customer satisfaction
- Team spirit
- Project management
- Ability to motivate others
- Results-oriented culture
- Enjoyment of challenges
- Organisational skills
- Continuous improvement
- Analytical mind
Certification
- Porsche ZPT technical certification, ‘BRONZE’ level
- Porsche ZPT technical certification, ‘SILVER’ level
- Porsche technical certification, ‘Hybrid technology and high-voltage safety’
LANGUES
Arabe: Langue maternelle
Native
Français: Bilingue
Fluent
Anglais: Opérationnel
Intermediate
Affiliations
- Travel: France, USA, UK, Italy, South Africa, Austria, Czech Republic, Germany...
- Football: active member of a team for 10 years
ADDITIONAL TRAINING
- CAD on AutoCAD
- CAD on SolidWorks
- CAM: Geometric programming of machining profiles on NUM calculators (ISO language)
- Use of MS Office
- Use of MS POWER BI
- Use of DMS: INCADEA
Timeline
After-Sales Manager
STAFIM Group (STELLANTIS in Tunisia)
03.2019 - 12.2025
After Sales Manager
ENNAKL AUTOMOBILES (VW Group in Tunisia)
08.2013 - 12.2018
After-Sales Manager, "Porsche Centre Tunis"
ENNAKL AUTOMOBILES (VW Group in Tunisia)
07.2010 - 08.2013
National Technical Department Director
STAFIM Group (STELLANTIS in Tunisia)
01.2009 - 06.2010
After-Sales Manager and National Technical Advisor
STAFIM Group (STELLANTIS in Tunisia)
01.2000 - 01.2009
National technical trainer
STAFIM Group (STELLANTIS in Tunisia)
07.1996 - 01.2000
Technical teaching qualification certificate - Mechanical Engineering
Higher School of Science and Technology of Tunis
06.1994 - 06.1995
Master's degree in Technical Sciences - Mechanical Engineering
Higher School of Science and Technology of Tunis
06.1991 - 06.1995
Bachelor's degree - Mathematics and Engineering, Mechanical Engineering
Ariana Technical School
09.1990 - 06.1991