Zoe Clevenger
Murfreesboro
Summary
I am a professional Customer Service Representative with over 5 years experience. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ICEE
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Associate
Kroger
01.2020 - Current
- Motivated and improved the customer service department and its 20 staff members to propel them towards set goals.
- Onboarding new hires-training and mentoring.
- Cash handling
- Time management
- Inventory and Data Entry
- Detailed oriented
- Merchandising
- Knowledgeable in Food Safety procedures
Education
BSN -
MTSU
Murfreesboro, TN01.2028
Skills
- Cheerful disposition
- Neat and well-organized
- Motivated by problem solving
- Independent worker
- Works well with deadlines
- Collaborative and efficient
Timeline
Customer Service Representative
ICEE
11.2024 - Current
Customer Service Associate
Kroger
01.2020 - Current
BSN -
MTSU
Similar Profiles
Jimmy EnriquezJimmy Enriquez
Service Technician at ICEEService Technician at ICEE
Jordon CrutchfieldJordon Crutchfield
Route Sales Driver at ICEERoute Sales Driver at ICEE
Ashley WanamakerAshley Wanamaker
Resolutions Dispatcher at ICEEResolutions Dispatcher at ICEE
Jack MooreJack Moore
Account Manager at Russell Landscape Group Inc.Account Manager at Russell Landscape Group Inc.
Matthew HartleyMatthew Hartley
Store Manager at Smoothie KingStore Manager at Smoothie King