Zoe Clevenger
Murfreesboro
Summary
I am a professional Customer Service Representative with over 5 years experience. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ICEE
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Associate
Kroger
01.2020 - Current
- Motivated and improved the customer service department and its 20 staff members to propel them towards set goals.
- Onboarding new hires-training and mentoring.
- Cash handling
- Time management
- Inventory and Data Entry
- Detailed oriented
- Merchandising
- Knowledgeable in Food Safety procedures
Education
BSN -
MTSU
Murfreesboro, TN01.2028
Skills
- Cheerful disposition
- Neat and well-organized
- Motivated by problem solving
- Independent worker
- Works well with deadlines
- Collaborative and efficient
Timeline
Customer Service Representative
ICEE
11.2024 - Current
Customer Service Associate
Kroger
01.2020 - Current
BSN -
MTSU
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