Zoe Johnson
Memphis,TN
Summary
Dedicated and proficient customer service and sales associate with broad knowledge and experience in pricing, problem solving, and sales in the extensive retail field
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
In-Home Caretaker/Homemaker
Self-employed
03.2023 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transportation to doctor's appointments and activities.
- Take responsibility for administering medications and following any prescribed treatment plans for individuals.
- Communicating with other providers (physicians, physical therapists, etc.) to coordinate care and appointments.
- Ensure the safety and well-being of all individuals under your care.
- Provide emotional support and companionship.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Schematics Coordinator
Sprouts Farmers Market
03.2020 - 06.2022
- Analyze and optimize the planogram layout to maximize sales and improve customer experience.
- Develop and maintain a standardized planogram for all retail locations, ensuring consistent product placement and maximizing sales potential.
- Develop creative and innovative planogram strategies to attract and engage customers and increase sales.
- Ensure accurate and timely updates to planogram designs based on product availability and marketing initiatives, maximizing sales potential.
- Conduct market research to identify trends and consumer preferences in product placement and planogram design and make recommendations for improvements based on findings.
- Provide training and guidance to store managers and employees on how to effectively implement planogram layouts in their stores.
- Collaborate with the marketing team to develop promotional strategies and initiatives based on the planogram layout.
Safety Captain
Sprouts Farmers Market
01.2020 - 06.2022
- Strengthened emergency preparedness and immediate responses while overseeing and maintaining safety inventory and equipment.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security and safety initiatives.
- Managed all security procedures and protocols for the company, reporting non-compliant personnel to the Store Manager.
- Implemented new security protocols to increase safety.
- Supervised property entrances and exits and monitored employee safety.
- Managed safety meetings to ensure all employees were up to date on all safety protocols.
- Implemented training methods in each department.
- Performed internal audits of store systems and protocols.
- Created agendas and communication materials for team meetings.
Scan/Pricing Coordinator
Sprouts Farmers Market
10.2019 - 06.2022
- Operated equipment such as box cutters, hand jacks, tape guns, and scanners in alignment with company guidelines.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Conducted price audit scans and documented results in Excel software.
- Addressed pricing discrepancies by researching original prices and fixing inaccurate information.
- Completed hundreds of price changes weekly and maintained proper signage for product displays.
- Maintained accurate inventory data by identifying and correcting pricing discrepancies.
- Earned a reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Hostess
Bobby Rubino's Restaurant
07.2017 - 09.2018
- Enhanced guests' experiences by fulfilling special requests during visits.
- Cleaned the seating area and checked restrooms every 30 minutes.
- Answered customers' questions about hours, seating, current wait time and other information.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
- Calculated charges issued table checks and collected payments from customers.
- Made special customer accommodations by collaborating with front-of-house staff to move tables and adjust seating.
- Greeted customers, assisted with questions, and made recommendations concerning daily specials, wine selections, and desserts to guide patrons toward more profitable items.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Retail Sales Associate
BC Surf and Sport
09.2016 - 06.2017
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Assisted in ringing up sales at registers and bagging merchandise.
- Followed all company policies, rules, and procedures to promote company goals and maintain safety.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Counted cash and stored coupons to keep an organized and balanced cash register drawer.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Initiated friendly conversation with each customer to determine the level of assistance required.
Education
HIGH SCHOOL DIPLOMA -
CARDINAL GIBBONS HIGH SCHOOL
FORT LAUDERDALE, FLORIDA05.2018
Skills
- Communications
- Customer service
- Planning & organization
- Problem resolution
- Sales expertise
- Active listener
- Data analytics
- MS Office
- Recordkeeping
- Microsoft Excel proficiency
- Data collection
Languages
English
Native or Bilingual
Timeline
In-Home Caretaker/Homemaker
Self-employed
03.2023 - Current
Schematics Coordinator
Sprouts Farmers Market
03.2020 - 06.2022
Safety Captain
Sprouts Farmers Market
01.2020 - 06.2022
Scan/Pricing Coordinator
Sprouts Farmers Market
10.2019 - 06.2022
Lead Hostess
Bobby Rubino's Restaurant
07.2017 - 09.2018
Retail Sales Associate
BC Surf and Sport
09.2016 - 06.2017
HIGH SCHOOL DIPLOMA -
CARDINAL GIBBONS HIGH SCHOOL
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