Zoe Mulvihill
Hendersonville
Summary
Experienced Waitress Supervisor with a proven track record in the hospitality industry. Expertise in team leadership, operational efficiency, and customer service excellence. Successfully resolved guest issues, ensuring high service standards and smooth dining operations. Committed to fostering staff development and enhancing overall guest experience.
I have recently started college, which is why I chose to leave my previous position. I am currently attending school part-time; therefore, it is only minimally affecting my availability. I will be attending in-person classes on Tuesday and Thursday in West Nashville until 1 p.m. I will also have a virtual class on Wednesdays at 3:45 p.m. to 5:00 p.m. In addition, I also work at the nursery at my church on Sundays until roughly 12:45 p.m.
Overview
19
19
years of professional experience
Work History
Family Assistant
Striegel Household
Nashville
02.2020 - 12.2025
- Responsible for all child related tasks from newborn to elementary age.
- All standard nanny requirements such as feeding, bathing, laundry and meals.
- I also arranged medical appointments, coordinated school events.
- Creation and organization of playroom, maintenance of age-appropriate toy rotation, and seasonal organization of children’s clothing.
- Arranging and carrying out activities to assist in child development.
- Assisting with general housekeeping.
Server
Longhorn
Madison
08.2020 - 08.2023
- Executed order taking and food running in a fast-paced environment.
- Delivered exceptional customer service while managing difficult interactions.
- Worked part-time on Fridays and Sundays to accommodate peak dining hours.
Server
317 Main
Long Island
09.2019 - 01.2020
- Assisted in opening gastro pub focused on fine dining and private events.
- Collaborated with Chef Eric LeVine to enhance service quality.
- Prioritized delivery of smooth, enjoyable dining experiences for all guests.
- Supported a variety of events in private space, including baby showers and corporate gatherings.
- Received offer for general manager position before relocation plans to Tennessee.
Private Nanny/Au Pair
Uris Household
Long Island
10.2018 - 09.2019
- Provided private childcare for Uris Family, enhancing support tailored to three children aged four, eight, and eleven.
- Prepared nutritious breakfasts and lunches, ensuring healthy start to each school day.
- Assisted with homework and prepared snacks and dinners post-school, fostering academic success and nutrition.
- Transported children to extracurricular activities or organized alternative engagements as needed.
- Performed light cleaning and laundry duties to maintain a tidy household environment.
Payouts Administrator
Car Finance 247 LTD
Manchester
12.2016 - 09.2018
- Collaborated with various lenders to finalize finance agreements.
- Verified finance documents, customer identity proofs, and dealership records.
- Operated within guidelines established by each finance company and CF247.
- Compiled and dispatched all necessary documentation to designated lenders.
- Conducted security checks to validate individual identities.
- Ensured adherence to Financial Conduct Authority (FCA) regulations.
Au Pair
Cultural Care Au Pair
Long Island
07.2015 - 12.2016
- During this time, I worked with two different families.
- The first in New York from July 2015 to July 2016.
- I then moved to Tennessee in July 2016 to December 2016.
- In New York I worked with 3 young children starting ages of 4 months, 4 years and 6 years.
- The eldest child suffers with ADHD so extra care and attention was required for various activities and daily routines.
- I was responsible for getting the children ready for school.
- I then had the baby throughout the day and therefore was solely responsible for feeding, changing and bathing.
- During the day, I would focus on the baby’s development with her motor skills, speech and advance from sitting up to walking.
- This was done at home and at specialist baby classes.
- After school, I would assist with homework, mealtimes, activities and bathing.
- Activities would include educational actives such as reading or problem-solving games, indoor and outdoor exercise activities and playdates.
- During these times, mainly during the day, I was responsible for cleaning and laundry.
- During my time in Tennessee, I just cared for one child who was 11 months old.
- My main responsibilities were feeding, clothing, bathing, light housework and laundry.
- I worked a lot on motor skills and walking.
- I took the baby to various baby classes and public places to work on social skills due to her being an only child.
- We would go swimming and to the library a lot to get her use to the settings.
Contract Administrator
Car Finance 247 LTD
Manchester
07.2014 - 07.2015
Volunteer Childminder
Harriet’s Childminding
Manchester
11.2013 - 07.2014
Receptionist
Soap Hairdressing
Manchester
07.2012 - 11.2013
Bank Teller
Santander
Manchester
06.2010 - 11.2010
Restaurant Supervisor
The Hesketh Tavern
Manchester
03.2010 - 06.2010
Supervisor
The Penny Black
Manchester
12.2008 - 03.2010
Bar Manager
The George and Dragon
Manchester
08.2008 - 11.2008
Restaurant Supervisor
The Hesketh Tavern
Manchester
09.2007 - 08.2008
Receptionist/Hostess
Piccolino
Manchester
04.2007 - 09.2007
Glass Collector
The John Millington
Manchester
09.2006 - 04.2007
Education
Level 3 Pediatric First Aid -
Millie's Trust
01.2017
Family First Aid -
01.2015
Cultural Care childcare training -
01.2015
NVQ Level 2 in Service and Standards -
01.2010
Higher Education Parrswood 6th Form -
01.2007
High School -
Parrswood High School
01.2006
Associate of Arts - Psychology
Nashville State Community College
Nashville, TNSkills
- Childcare and developmental
- Customer service
- Order management
- Food safety
- Customer engagement
- Conflict resolution
- Problem solving
- Effective communication
- Attention to detail
- Strong leadership
- Complaint handling
- Opening and closing procedures
- Dining room management
- Allergen awareness
Hobbies and Interests
- Spending time with my cat, Dobby
- Reading
- True Crime documentaries
- Travel
- Currently attending community college with a plan to pursue a degree in Forensic Psychology
References
References are available upon request.
Timeline
Server
Longhorn
08.2020 - 08.2023
Family Assistant
Striegel Household
02.2020 - 12.2025
Server
317 Main
09.2019 - 01.2020
Private Nanny/Au Pair
Uris Household
10.2018 - 09.2019
Payouts Administrator
Car Finance 247 LTD
12.2016 - 09.2018
Au Pair
Cultural Care Au Pair
07.2015 - 12.2016
Contract Administrator
Car Finance 247 LTD
07.2014 - 07.2015
Volunteer Childminder
Harriet’s Childminding
11.2013 - 07.2014
Receptionist
Soap Hairdressing
07.2012 - 11.2013
Bank Teller
Santander
06.2010 - 11.2010
Restaurant Supervisor
The Hesketh Tavern
03.2010 - 06.2010
Supervisor
The Penny Black
12.2008 - 03.2010
Bar Manager
The George and Dragon
08.2008 - 11.2008
Restaurant Supervisor
The Hesketh Tavern
09.2007 - 08.2008
Receptionist/Hostess
Piccolino
04.2007 - 09.2007
Glass Collector
The John Millington
09.2006 - 04.2007
Level 3 Pediatric First Aid -
Millie's Trust
Family First Aid -
Cultural Care childcare training -
NVQ Level 2 in Service and Standards -
Higher Education Parrswood 6th Form -
High School -
Parrswood High School
Associate of Arts - Psychology
Nashville State Community College