Zoe Peden
Knoxville
Summary
Developed strong interpersonal and multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Strong work ethic and effective communication led to improved customer satisfaction and loyalty. Seeking to transition into new field, leveraging versatile skills in communication and task management.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Legends Steakhouse
05.2025 - Current
- Currently on academic leave while attending school.
- Operated point of sale system efficiently to process customer transactions accurately.
- Facilitated smooth operations by performing opening and closing duties diligently.
- Maintained high standards of sanitation and cleanliness throughout dining and kitchen areas.
- Assisted in food preparation tasks to ensure timely service during peak hours.
- Collaborated with team members to create a cohesive and supportive work environment.
- Adapted to changing priorities during busy shifts to maintain service efficiency.
- Delivered food to tables promptly, ensuring customer satisfaction and timely service.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Operated register to process payments and collect cash payment for order totals.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Grocery Supervisor
Food Lion
09.2023 - 06.2025
- Supervised daily operations of grocery department, ensuring high standards of quality and customer service.
- Trained new staff on store policies, product knowledge, and effective customer engagement techniques.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer complaints swiftly, promoting satisfaction and loyalty through attentive service.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05-2029
No Degree - General Studies
Columbia State Community College
Columbia, Tennessee, TN01-2025
Skills
- Strong teamwork
- Cleaning and sanitizing
- Verbal and written communication
- Operational standards
- Recordkeeping
- Production leadership
- Strong work ethic
- Exceptional customer service
- Performance improvement
- Professional appearance
- Quality control
- Task prioritization
Timeline
Restaurant Team Member
Legends Steakhouse
05.2025 - Current
Grocery Supervisor
Food Lion
09.2023 - 06.2025
Bachelor of Arts - Psychology
University of Tennessee
No Degree - General Studies
Columbia State Community College