Zoe Poplin
Bristol
Summary
Dynamic Medical Laboratory Technician and Reference Laboratory Coordinator with proven expertise in Data management and laboratory operations. Excelled at Ballad Health by spearheading the CS-2500 analyzer project and training personnel. Skilled in Mirth and Epic, with a strong focus on problem solving and efficiency. Achieved significant improvements in procedure documentation and inter-departmental coordination.
Overview
8
8
years of professional experience
Work History
Medical Laboratory Technician
Ballad Health System
02.2017 - Current
- Managed the implementation and maintenance for the CS-2500 analyzer as the Super User for this instrument.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Conducted complex biochemical tests to support diagnosis and treatment of diseases.
Reference Lab Coordinator
LabConnect
11.2022 - 03.2025
- Remote position
- Ensured management of overdue pending tests by investigation and coordination with internal and external departments.
- Facilitated communication between departments for effective project coordination.
- Supported data importing and reporting to ensure accurate presentation of research findings.
- Conducted troubleshooting and problem-solving for technical issues in the lab and interface systems.
- Effectively manage multiple working queues
- Maintain communications via Jira ticketing system, Outlook, Dial Pad, and Teams.
- Utilize various systems including Mirth, Jira, digital requisitions, and LIMS system.
Education
Associate of Applied Science - MLT
Northeast State Community College
Blountville, TN12-2016
Skills
- Epic experience
- Mirth experience
- Jira experience
- Training and mentoring
- Equipment testing and calibration
- Laboratory information systems
- Document management
- Data interpretation
- Critical thinking
- Data analysis and documentation
- Data entry
- Medical terminology
Timeline
Reference Lab Coordinator
LabConnect
11.2022 - 03.2025
Medical Laboratory Technician
Ballad Health System
02.2017 - Current
Associate of Applied Science - MLT
Northeast State Community College
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