Zoe Zalsman
Troy
Summary
Dynamic and detail-oriented professional with experience at Xtreme Fitness Center, excelling in customer service and appointment scheduling. Proven ability to foster positive relationships while maintaining a clean and organized environment. Strong problem-solving skills and proficiency in gym management software enhance operational efficiency and member satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Xtreme Fitness Center
03.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for members.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Scheduled appointments and coordinated class registrations using gym management software.
- Maintained cleanliness and organization of reception area to enhance member experience.
- Assisted in processing membership renewals and payments accurately and efficiently.
- Collaborated with fitness staff to promote new programs and events to members.
- Developed a welcoming environment, fostering positive relationships with members and guests.
Head Custodian
City Of Union City
10.2023 - 09.2024
- Maintained cleanliness of facilities by performing routine cleaning tasks and adhering to safety protocols.
- Assisted in inventory management, ensuring adequate supply levels of cleaning materials and tools.
- Collaborated with team members to implement efficient cleaning schedules and procedures.
- Operated cleaning equipment safely while learning proper maintenance techniques for longevity.
Education
High School Diploma -
Gateway Christian High School
Memphis, TNNo Degree - Medical Coding
Dyersburg State Community College
Dyersburg, TN05-2027
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- HIPAA regulations
- Computer skills
- HIPAA compliance
- ICD-10 coding
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Front Office Receptionist
Xtreme Fitness Center
03.2025 - Current
Head Custodian
City Of Union City
10.2023 - 09.2024
High School Diploma -
Gateway Christian High School
No Degree - Medical Coding
Dyersburg State Community College