Zora Pollard
Cookeville
Summary
Sophomore majoring in Business Information Technology with a minor in Social Science, focused on developing technical and problem-solving skills for a future career in IT. Through my experience in fast-paced, customer-facing roles, I strengthened my ability to troubleshoot issues, manage systems, and communicate effectively. I'm proficient in Excel and basic Python, and I'm motivated to apply and expand my skills through hands-on experience.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Knoxville
01.2024 - 08.2024
- Delivered high-quality customer service in a fast-paced environment.
-Operated point-of-sale systems ensuring accurate transactions.
-Collaborated with team members to streamline workflow and improve daily operations.
Cashier
Ingles Grocery Store
Knoxville
01.2023 - 01.2024
-Maintained organized and efficient checkout operations in a fast-paced retail environment
-Assisted in troubleshooting register and payment issues, minimizing delays and maintaining workflow efficiency
Education
Business Information Technology
Tennessee Technological University
Cookeville, TN01-2028
High School Diploma -
Karns High School
Knoxville, TN05-2024
Skills
- Python; basic proficiency in scripting, problem solving, and data handling
- Microsoft Excel: data organization, formulas, and basic analysis
- Understanding of AI Product Security principles (LinkedIn certification)
- Troubleshooting basic technical and system issues
- Problem-solving and critical thinking
- Attention to detail in data entry and systems
- Strong communication skills
- Team collaboration
- Time management and multitasking
Timeline
Barista
Starbucks
01.2024 - 08.2024
Cashier
Ingles Grocery Store
01.2023 - 01.2024
Business Information Technology
Tennessee Technological University
High School Diploma -
Karns High School