ZPouria Gentry
Union City
Summary
Dynamic professional with extensive experience in customer service and caregiving, notably at Dollar General Market. Proven ability to enhance customer satisfaction through effective communication and POS proficiency. Skilled in medication administration and fostering supportive relationships, consistently ensuring compliance with health standards and company policies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Holder
Dollar General Market
Union City
12.2024 - Current
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured store was opened and closed in a timely manner according to company policies.
- Replenished merchandise displays throughout the store as needed.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
- Ensured compliance with all company policies and procedures.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
DSP
MSHN Enterprises
Union City
05.2024 - 09.2024
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Maintained detailed records of services performed on clients.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
DSP (Direct Support Professional)
Sevita
Jackson
10.2023 - 02.2024
- Assisting my client get the most out of the day
- Handling laundry needs
- Preparing and serving foods
- Assisting with personal hygiene
Direct Support Professional (DSP)
RHA Health Services
Trenton
01.2023 - 08.2023
- CPR certified
- First aid certified
- Organizational skills
- Excellent cleaning skills
- Knowledge of HIPAA
- Understanding of various disabilities
- Knowledgeable about patient care
- Assisting with meal preps
- Executing two person transfers
- Assisting in keeping persons home cleaned
DSP (Direct Support Professional)
Sunrise Community
Clarksville
02.2021 - 10.2022
- Provide supervision and guidance for residents during skills building activities
- Develop and implement individual treatment plans for residents
- Assist with daily living activities, including preparing meals and assisting with personal hygiene
- Develop a bond with residents and supportive relationship
- Update resident case notes on a daily basis
- Ensure an appropriate staff-to-client ratio at all times
- Pass proper medications at their designated times
Host
Garrison oak steak house
Oak Grove
09.2020 - 02.2021
- Answered telephone inquiries
- Scheduled reservations
- Directed guests to their table
- Managed customer requests
- Helped bus tables
- Took and packed to-go orders
- Accommodated and managed large parties
DSP (Direct Support Professional)
CAPITOL CITY RESIDENTIAL HEALTH CARE
Jackson
07.2019 - 05.2020
- Provide supervision and guidance for residents during skills building activities
- Develop and implement individual treatment plans for residents
- Assist with daily living activities, including preparing meals and assisting with personal hygiene
- Develop a bond with residents and supportive relationship
- Update resident case notes on a daily basis
- Ensure an appropriate staff-to-client ratio at all times
- Pass proper medications at their designated times
CSR - Customer Service Representative
Family Dollar
Jackson
03.2019 - 04.2019
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing products inside and out so that you can answer questions.
- Ensure customer satisfaction and provide professional customer support.
CSR - Customer Service Representative
Domino's
Jackson
02.2018 - 04.2018
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing products inside and out so that you can answer questions.
- Processing orders and requests.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Caregiver
St Johns Community Services
Jackson
02.2017 - 10.2017
- Assisting with meal prep
- Taking medications
- Getting involved in the community
- Cleaning up their homes
- Most importantly being a friend and helping them succeed in their goals.
Sales Associate
Foot action
Jackson
12.2016 - 04.2017
- Greeting customers
- Identifying their needs
- Making suggestions
- Keeping records
- Filling holes
- Preventing theft
- Keeping the premises clean and organized.
Crew Member
Pizza rev
Jackson
05.2016 - 09.2016
- Helping on make line
- Cashing out customers
- Handling cash transactions
- Counting down drawers.
Stocker
Walmart
Jackson
09.2015 - 01.2016
- Loading and unloading shipments
- Organizing backroom spaces
- Constructing displays
- Stocking shelves.
Cashier
Kmart
Jackson
11.2014 - 10.2015
- Handling cash transactions
- Handling returns
- Cashing lottery tickets
- Servicing western unions
- Stocking and returning lay a ways
- Stocking backroom.
Server/Hostess
Cracker Barrel
Jackson
06.2013 - 03.2014
- Providing great guest experience
- Rolling silverware
- Posting sidework.
Education
High school diploma -
Milan High School
Milan, TN01.2013
Skills
- Customer Service
- Caregiving
- Residential Cleaning
- Developmental Disabilities Experience
- Medication Administration
- Cashiering
- Host/Hostess
- Busser
- Restaurant experience
- Hospitality
- POS
- Cash handling
- Serving
- Communication skills
- Manufacturing
- Negotiation
- Account management
- Recruiting
- Microsoft Office
- Meal Preparation
Certification
- CPR/First Aid
- Driver's license
Timeline
Key Holder
Dollar General Market
12.2024 - Current
DSP
MSHN Enterprises
05.2024 - 09.2024
DSP (Direct Support Professional)
Sevita
10.2023 - 02.2024
Direct Support Professional (DSP)
RHA Health Services
01.2023 - 08.2023
DSP (Direct Support Professional)
Sunrise Community
02.2021 - 10.2022
Host
Garrison oak steak house
09.2020 - 02.2021
DSP (Direct Support Professional)
CAPITOL CITY RESIDENTIAL HEALTH CARE
07.2019 - 05.2020
CSR - Customer Service Representative
Family Dollar
03.2019 - 04.2019
CSR - Customer Service Representative
Domino's
02.2018 - 04.2018
Caregiver
St Johns Community Services
02.2017 - 10.2017
Sales Associate
Foot action
12.2016 - 04.2017
Crew Member
Pizza rev
05.2016 - 09.2016
Stocker
Walmart
09.2015 - 01.2016
Cashier
Kmart
11.2014 - 10.2015
Server/Hostess
Cracker Barrel
06.2013 - 03.2014
High school diploma -
Milan High School
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