Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
Hi, I’m

Zsofia Kozma

Sevierville

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

9
years of professional experience
2
Languages

Work History

Westgate Resorts

Team Leader
06.2022 - 05.2024

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Westgate Resorts

Front Office Supervisor
10.2019 - 06.2022

Job overview

  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Diamond Resorts

Marketing Representative
01.2018 - 10.2019

Job overview

  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
  • Generated leads for sales teams through strategic product demonstrations and presentations.
  • Expanded market reach by identifying and targeting new potential customers in various regions.

Citizens National Bank

Teller
01.2015 - 06.2016

Job overview

  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Pazmany Peter Catholic University
Piliscsaba, Hungary

Associate of Arts from British And American Studies
02.2012

University Overview

Corvinus University
Budapest, Hungary

Master of Arts from Accounting And Business Management
06.2009

University Overview

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Coaching and Mentoring
  • Performance Improvement
  • Client Support
  • Issue Resolution
  • Evaluating Employee Work
  • Multitasking
  • Time Management
  • Excellent Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading and cats

Timeline

Team Leader
Westgate Resorts
06.2022 - 05.2024
Front Office Supervisor
Westgate Resorts
10.2019 - 06.2022
Marketing Representative
Diamond Resorts
01.2018 - 10.2019
Teller
Citizens National Bank
01.2015 - 06.2016
Pazmany Peter Catholic University
Associate of Arts from British And American Studies
Corvinus University
Master of Arts from Accounting And Business Management

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Zsofia Kozma