Zykeria Golliday
Cordova
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Alorica
Cordova
03.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions and transactions.
- Provided product information and guidance to enhance customer experience.
- Utilized CRM software to track and manage customer requests efficiently.
- Handled escalated calls, ensuring timely resolutions for complex issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner/Hairstylist
Kerias Stylez
Grenada
01.2024 - Current
- Managed daily operations of a thriving hair and beauty salon.
- Coordinated inventory management and ordering for salon supplies.
- Implemented marketing strategies to attract new clientele effectively.
- Maintained relationships with existing clients by providing superior customer service.
Owner
ZG Tax Service LLC
Grenada
03.2019 - Current
- Managed daily operations of tax preparation services for diverse clientele.
- Oversaw staff training and development to ensure service quality and compliance.
- Developed and implemented efficient workflows for tax document processing.
- Coordinated marketing efforts to promote services and attract new clients.
- Maintained comprehensive records of client transactions and communications.
- Managed daily operations of business, including hiring and training staff.
Deli Associate
Walmart
Grenada
08.2019 - 08.2020
- Assisted customers in selecting deli meats and cheeses.
- Operated slicing equipment to prepare fresh products daily.
- Maintained cleanliness and organization of the deli display case.
- Followed food safety guidelines during food preparation and storage.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Crew Member
Mcdonalds
Grenada
08.2014 - 02.2017
- Delivered exceptional customer service in a fast-paced dining environment.
- Operated kitchen equipment to prepare food according to company standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure efficient order processing.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Education
License - Cosmetology
Academy of Hair Design
Grenada, Mississippi 08.2018 - 02.2019
Grenada High School
Grenada, MississippiSkills
- Customer service
- CRM software
- Issue resolution
- Record keeping
- Product knowledge
Timeline
Customer Service Representative
Alorica
03.2025 - Current
Owner/Hairstylist
Kerias Stylez
01.2024 - Current
Deli Associate
Walmart
08.2019 - 08.2020
Owner
ZG Tax Service LLC
03.2019 - Current
License - Cosmetology
Academy of Hair Design
08.2018 - 02.2019
Crew Member
Mcdonalds
08.2014 - 02.2017
Grenada High School