Tion Rollinson
Murfreesboro
Summary
Strategic Business Administrator with 5 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Strong aptitude for clear communication skills and paying attention to detail. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
13
13
years of professional experience
Work History
Sales Lead
Ezcorp
08.2024 - 12.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Business Admininistrator
Mutual Of Omaha
11.2018 - 02.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Controlled building access by supplying key cards to employees and visitors.
- Identified key growth and contribution opportunities for business.
- Oversaw adequacy and soundness of organization's financial structure.
- Monitored executive and site schedules to coordinate meetings and corporate events.
Loan Officer Assistant
Citizens Savings & Loan
07.2016 - 04.2018
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, and answering phones.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Created, updated and maintained social media and website pages, maintained marketing databases and introduced computerized process to keep in regular contact with borrowers.
- Organized, filed and maintained customer, department and regulatory loan records.
- Checked applicant credit, personal references and employment histories.
- Conveyed acceptance or rejection to customers by mail, telephone or in person.
General Manager
Southern Thrift
10.2013 - 01.2016
- Oversee cash register transactions, bank deposits, and daily cash transactions in accordance with company policies and procedures.
- Conducted work scheduling and various employee assignments.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Interviewed, hired and trained new quality-focused customer service representatives.
Store Manager
Body Central
11.2011 - 10.2013
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Boosted sales by 15% by cultivating customer rapport and delivering superior customer service.
- Diminished total loss by 1.24% by implementing effective operational improvements.
Education
Some College (No Degree) - Business Management
Middle Tennessee State University
Murfreesboro, TNSkills
- Integrated Reporting Information System (IRIS)
- Data mining
- Business recovery and sustainability
- Customer Support
- Problem Resolution
- Microsoft Office Suite
- Clerical support
- Problem-solving abilities
- Lead generation
- Pipeline management
- Accounting control
- Contracts
- Company event coordination
- SharePoint
- Training documents
- Effective communication
Education and Training
other
Timeline
Sales Lead
Ezcorp
08.2024 - 12.2024
Business Admininistrator
Mutual Of Omaha
11.2018 - 02.2024
Loan Officer Assistant
Citizens Savings & Loan
07.2016 - 04.2018
General Manager
Southern Thrift
10.2013 - 01.2016
Store Manager
Body Central
11.2011 - 10.2013
Some College (No Degree) - Business Management
Middle Tennessee State University
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