Andrew falcon
Nashville
Summary
Dynamic BDC Agent at Sonic Automotive Inc, recognized for enhancing appointment bookings through innovative lead outreach strategies. Proficient in organization and client follow-up, I foster strong customer relationships and collaborate effectively with teams, driving performance and achieving targeted marketing goals. My constructive outlook ensures a positive impact on service delivery.
Energetic and personable individual with excellent communication and customer service skills. Possesses strong understanding of customer relationship management and proficiency in digital communication tools. Committed to enhancing customer satisfaction and driving sales growth.
Overview
1
1
year of professional experience
Work History
BDC Agent
Sonic Automotive Inc
05.2024 - Current
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
Education
High School Diploma -
Mountain View Heights Academy
San Jacinto, CASkills
- Achievement-focused
- Proficient in organization
- Performance analysis
- Scheduling and managing appointments
- Client follow-up calls
- Constructive outlook
- Effective team collaboration
- Customer service
Timeline
BDC Agent
Sonic Automotive Inc
05.2024 - Current
High School Diploma -
Mountain View Heights Academy