Arjun A.S.N

A premium food delivery app under the Taj Hotels (IHCL) brand, integrated into the TataNeu SuperApp ecosystem.

Agile Product Delivery:

• Led sprint ceremonies, backlog grooming, and roadmap prioritization to deliver core features, seasonal campaigns, and performance enhancements.

Stakeholder Engagement:

• Regularly coordinated with cross-functional stakeholders (Product Owners, UX/UI teams, Azure Infra, QA, and third-party partners) to manage dependencies, align release timelines, and ensure timely go-lives.

UI/UX Revamps:

• Managed over 8 major UI redesigns across platforms, adapting to updated brand guidelines and improving customer experience based on analytics and feedback.

Release Management:

• Orchestrated over 65 releases over a 3.5-year period, covering a wide range of initiatives including new feature rollouts, major UI/UX revamps, quality-of-life enhancements, performance tuning, and critical security compliance updates.

Third-Party Integrations:

• Tataneu SuperApp Integration: Oversaw integration with TataNeu’s SSO, session lifecycle management, and app redirection flows.
• Customer Data Management: Collaborated with TataNeu’s Golden Records (GR) and Orchestration Layer teams for secure API integrations and real-time sync.
• NeuCoins Loyalty Program: Enabled real-time reward accrual and redemption, including tiered loyalty management.
• Offer Engine: Configured and deployed hierarchical promotions for different user segments.
• Gift Cards (QwikSilver): Managed issuance, redemption, and backend reconciliation.
• Customer Support API: Integrated in-app support APIs (Tataneu CS).
• Payments (Juspay, CCAvenue): Implemented UPI, card payments, refunds, and retries.
• POS (Shawman): Integrated live order sync, bill reconciliation, and inventory management.
• Delivery Partner Integration (Blowhorn): Integrated serviceability polygon and delivery APIs.

Infrastructure & Security:

• Azure Infrastructure Management: Coordinated environment provisioning, scaling, DNS, CDN, firewall, and load balancing.
• Security Compliance: Collaborated with security teams for periodic assessments, OAuth2 token management, and certificate renewals.
• Change & Incident Management: Proactively tracked incidents in ServiceNow, managed RCA documentation, and collaborated on hotfix rollouts.
• Developer Onboarding: Managed onboarding and secure access for new developers and resources.

• Conversational AI-driven platform for stadiums and public venues.
• Implemented JIRA automation workflows and a structured sprint checklist process to improve sprint visibility and consistency.
• Coordinated the payments module revamp, including its technology transition to NextJS / NestJS, and ensured its seamless integration into the existing live production environment.
• Aligned UI revamp efforts for the payments module between design (Figma), product, and development teams, ensuring consistency and timely implementation.
• Facilitated team onboarding by ensuring access provisioning and system familiarity, and coordinated the knowledge transfer (KT) process between the incumbent and incoming teams.
• Led the coordination of environment scoping and system evaluation efforts, effectively communicating platform constraints and modification boundaries to the CTO and business stakeholders to guide strategic planning and implementation.
• Enforced a structured QA defect logging protocol to ensure reproducibility, clarity, and faster resolution of issues across development and test cycles.
• Coordinated UI revamp efforts for merging SSO across 3 key business apps with Business, Design & Technical teams.

• A mobile and web application solution for the A2B restaurant chain, focused on expanding beyond corporate snack orders into personal restaurant orders.
• Coordinated the end-to-end development of restaurant-specific features across mobile (iOS/Android on Flutter), web, and operations dashboard modules.
• Managed production bug fixes, script provisions for analytics, and quality-of-life improvements specific to the restaurant ordering flow.
• Oversaw implementation of menu customization features and their integration into the web operations dashboard and mobile platforms.
• Collaborated with the design team on Figma flows and appended user journeys to ensure seamless restaurant ordering experience across platforms.
• Ensured restaurant menu additions were handled with minimal disruption to existing snack/sweets flows and aligned releases with business priorities.
• Facilitated stakeholder coordination for estimates, requirement gathering, effort approvals, and release planning specific to the restaurant features.
• Ensured that release timelines and development efforts for restaurant modules were clearly communicated to business and technical teams.

• A devotional app featuring temple events, e-puja bookings, and live darshan features.
• Wrote the foundational frontend code for the iOS application using Swift and Xcode.
• Structured the application using MVVM architecture to improve maintainability, testability, and scalability of UI components.
• Built modular UI components for event listings, darshan schedules, and e-puja booking flows using Swift.
• Integrated APIs for live darshan streams, puja transactions, temple content, and user session data.
• Ensured smooth navigation experience and optimized for performance during initial launch phases.
• Participated in code reviews, sprint planning, and aligned frontend development with backend and design teams.
• Established reusable ViewModels and bindings to reduce UI logic clutter and simplify future feature enhancements.

• A comprehensive student platform designed to streamline class schedules, resources, and communication for educational institutions.
• Contributed as an iOS frontend developer within an established MVC (Model-View-Controller) architecture, focusing on incremental development and maintenance.
• Developed UI components for class schedules, announcements, and learning modules using UIKit.
• Integrated APIs for real-time academic content and notification delivery.
• Enhanced layout responsiveness and resolved user interface bugs across iOS devices.
• Participated in feature enhancements, sprint-based bug fixes, and collaboration with QA for delivery readiness.
• Focused on improving user experience while maintaining adherence to existing architectural conventions.