Ashley Pendergrast
Madison
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Vanderbilt Medical Center
08.2018 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Patient Services Associate
Vanderbilt University Medical Center
06.2016 - 08.2018
- Called Maternal Fetal Medicine patients to coordinate schedules and set appointments.
- Set up and updated patient accounts with latest information.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
Certified Nursing Assistant
Bethany Health & Rehabilitation Center
04.2015 - 05.2016
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Cared for average of 8-10 patients per 8 hours in Nursing home facility, delivering high-quality, efficient support to meet all needs.
Care Partner
Vanderbilt University Medical Center
07.2012 - 04.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nursing staff.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve Skill.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School Nashville
Hendersonville, TN04.2022
Nursing
Tennessee State University
Nashville, TNSkills
- Insurance verifying
- Document filing
- Interpreting physician orders
- Appointment Scheduling
- MS Office
- Problem resolution
Timeline
Surgery Scheduler
Vanderbilt Medical Center
08.2018 - Current
Patient Services Associate
Vanderbilt University Medical Center
06.2016 - 08.2018
Certified Nursing Assistant
Bethany Health & Rehabilitation Center
04.2015 - 05.2016
Care Partner
Vanderbilt University Medical Center
07.2012 - 04.2015
Cosmetology License - Cosmetology
Paul Mitchell The School Nashville
Nursing
Tennessee State University
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