Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aubrey Hall

Chattanooga

Summary

Dynamic and adaptable professional with hands-on experience in massage therapy and a strong foundation in business management. Excel-certified with proven ability to analyze data, streamline operations, and support organizational growth. Skilled in building and maintaining client relationships through empathy, active listening, and personalized service. Recognized for problem solving, creativity, and a results driven mindset, with a commitment to delivering value while supporting both client well being and business success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Massage Therapist

Aurora Spa
05.2025 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Spa Attendant

Poplar Creek Spa
01.2025 - 05.2025
  • Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.

Guest House Services

The Honors Course
05.2022 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

BOH FOH Team Member

Southern Burger
05.2021 - 05.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.

Team Member

Baskin Robins
11.2020 - 05.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Hamilton County Virtual School
Chattanooga
05-2022

Certificate - Massage Therapy

Chattanooga State Community College
Chattanooga, TN
05-2025

Associate of Applied Science - Business

Chattanooga State Community College
Chattanooga, TN
05-2026

Skills

  • Social skills
  • Reflective listening
  • Customer needs assessment
  • Relationship building and management
  • Business management
  • Front desk management
  • Customer service

Certification

  • LMT - Licensed Massage Therapist

Timeline

Massage Therapist

Aurora Spa
05.2025 - Current

Spa Attendant

Poplar Creek Spa
01.2025 - 05.2025

Guest House Services

The Honors Course
05.2022 - 12.2024

BOH FOH Team Member

Southern Burger
05.2021 - 05.2022

Team Member

Baskin Robins
11.2020 - 05.2021

High School Diploma -

Hamilton County Virtual School

Certificate - Massage Therapy

Chattanooga State Community College

Associate of Applied Science - Business

Chattanooga State Community College

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Aubrey Hall