Brady Thurman
Hibbetts Sports
Santa Fe
4
years of professional experience
Results-driven professional with expertise in retail management and team leadership. Specializes in troubleshooting customer issues and effectively communicating technical information. Committed to leveraging strong customer service and analytical skills in an entry-level IT Help Desk or Technical Support role while advancing technical knowledge and certifications.
Work History
Store Manager
11 Months- Analyzed sales data to identify trends, informing inventory management decisions and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
Assistant Store Manager
2 Years 6 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and sales techniques.
- Analyzed inventory levels and implemented strategies to optimize stock management.
- Collaborated with management to develop promotional displays that increased product visibility.
- Resolved customer complaints efficiently, enhancing overall shopping experience and satisfaction.
Education
High School Diploma
CompTIA - A+ Certification
Skills
Project management
Customer service
Customer relations
Training and mentoring
Inventory management
Problem-solving
Multitasking and organization
Strategic thinker
Timeline
Store Manager
Hibbetts Sports
08.2025 - CurrentRead More
Assistant Store Manager
Hibbetts Sports
01.2023 - 07.2025Read More
Columbia Academy
High School Diploma
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ProfessorMesser.com
CompTIA from A+ Certification
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