Brittany Fanning
Goodlettsville
Summary
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team building and operations. Familiar with all documentation, reporting and compliance requirements.
Overview
5
5
years of professional experience
2007
2007
years of post-secondary education
Work History
Centralized Leasing Specialist
Elmington Property Management
Nashville
03.2023 - Current
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Monitored compliance with all city ordinances pertaining to residential leasing regulations.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Streamlined leasing operations through efficient handling of tenant communications and documentation.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Assisted customers in completing rental applications and verifying qualifications.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Prepared and submitted daily, weekly, and monthly and reports by deadlines.
- Conducted background checks on applicants.
- Received, checked and processed applications for new leases.
- Escalated critical issues to property manager to promote immediate resolution.
- Checked rental eligibility by following company's verification process.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
AirBnB Property Management
Elite Property Management Services
Nashville
03.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared invoices for payment processing according to company policies.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Responded quickly to emergency situations involving tenants or properties.
- Assisted in creating budgets for each property based on projected income and expenses.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Monitored compliance with applicable laws including fair housing regulations.
- Processed incoming payments from tenants in a timely manner.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Collected monthly assessments, rental fees, deposits and payments.
Education
Bachelor of Science - Business Management
Austin Peay State University
Clarksville, TN 05.2023 - 07.2025
Hendersonville High School
Hendersonville, TNSkills
- Customer service
- Regulatory compliance
- Lease negotiation
- Conflict resolution
- Tenant screening
- Time management
- Rent collection
- Application process proficiency
- Maintaining occupancy levels
- Email communication
- Microsoft Word
Timeline
Bachelor of Science - Business Management
Austin Peay State University
05.2023 - 07.2025
Centralized Leasing Specialist
Elmington Property Management
03.2023 - Current
AirBnB Property Management
Elite Property Management Services
03.2020 - Current
Hendersonville High School