C RAJESH

ð To maximize our share of Profitable Business in an Account.

ð Responsible for Billing & Revenue Collections of 110 Crores per annum revenue in circle.

ð Increasing Tenancy Ratio (TR) on month on month to increase the circle revenue and Interaction with “CXO” Level.

ð To Manage Billing & Collections from Airtel, BSNL, VIL & RJIL and ISP’s Tulip, Pulse, Zylog, Tikona & Sify

ð Conduct circle analysis and planning to enable appropriate allocation of time to accounts and customers.

ð Interface with customers and promote and sell company products, solutions and services.

ð Formulate budgets and sales targets, and report on a periodic basis on the progress and activities of Key Accounts in the region.

ð Manage Inter & External Accounts MIS pertaining to the Key Account Business, Generating Revenues and Achieving the Collection Targets

ð Customer interfacing includes customer visits, presentations, workshops, as well as the responsibility to gain product approval and other activities as required.

ð Liaise with HO on preparation of customer proposals and response to opco, Perform administrative duties such as sales reporting, CRM, sales forecasting and Follow up with customers for orders and ensure timely delivery of sites.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

ð Handling a client’s base of around 300 Corporate and 900 SME accounts customers spread across India.

ð Accountable for ensuring proper service levels, up-selling new products & services, all the quality parameters of call centre and met through outsourced BPO partner.

ð Played a pivotal role in VTM adherence, ensuring customer deliverance through service assurance team & fulfilling regulatory requirement.

ð Shouldered the responsibility of handling VAS up-selling, Bill Generation, Invoicing, Revenue enhancement, Dispute Resolutions, planning customer touch points based on the customer base & locality.

ð Senior level relationship management with Top-level Corporate clients.

ð Responsibilities include maintaining 100% Revenue and churn percentage of 2% of the given base.

ð On-Boarding Vendor Management, Revenue Increment, Annual Budget planning, Conducting Service Mela, Promotional marketing activities for Top Corporate.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• ð Providing leadership to a team of 1 Deputy Manager, 2 Assistant Managers, 8 Relationship Managers, 06 Field executives, 2 Device Engineers and 2 MIS Coordinators, taking care of their competency and career growth.

ð Handling a client’s base of around 75,000+ corporate customers spread across India.

ð Senior level relationship management with Top-level Corporate clients.

ð Responsibilities include maintaining a churn percentage of 2% of the given base.

ð Monitoring the closure of customer Issues/Requests received over phone /mail at the backend.

ð Maintaining a Customer Satisfaction level of over 98% through regular front end activities.

ð Ensure reviews are done regularly and proactively sense escalations which lead to customer dissatisfaction.

ð Annual Budget planning, Conducting Service Mela, Promotional marketing activities for Top Corporate.

ð Providing leadership to a team of 5 Relationship Executives, 4 Customer care Backend executives and 2 Device Engineers taking care of their competency and career growth.

• Enhanced team efficiency by streamlining communication processes and implementing new procedures.
• Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.

ð Handling a Dealership with a Team of 1Asst.Manager, 2 Team Leaders and Eight Executive exclusively for Premium cars and corporate clients for the company.

ð Delegating responsibilities to the team and ensuring its get done in time and delivering the desired sales target expected by the team by proper planning and execution

ð Identifying new corporate clients, conducting and co-coordinating various promotional campaigns

ð Handling final negotiation part considering the net margin, attending customer problems and taking appropriate measures.

• Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
• Managed cross-functional teams for successful project completion, resulting in improved company performance.