Carol Wernlund
Waverly
Summary
Results-driven Truck Dispatcher with expertise in optimizing delivery routes and enhancing on-time performance through efficient scheduling. Experienced in conflict resolution and emergency response within correctional facilities, employing de-escalation techniques to manage inmate behavior while ensuring safety and compliance. Strong analytical and communication skills with a commitment to continuous learning and professional growth.
Overview
27
27
years of professional experience
Work History
Correctional Officer
TDOC
05.2023 - Current
- Ensured facility safety by monitoring inmate behavior and compliance standards.
- Identified security breaches through thorough inspections of buildings and perimeter.
- De-escalated emergencies using crisis intervention techniques effectively and efficiently.
- Maintained accurate incident reports for management review and legal compliance.
- Confiscated contraband by conducting thorough searches of inmate cells.
- Supervised inmate activities during visits, meals, and recreational periods.
Truck Dispatcher
Wave Express
09.2021 - 10.2022
- Optimized delivery routes by coordinating daily dispatch operations, reducing delays efficiently.
- Enhanced shipment updates by managing driver-client communication, ensuring timely information flow.
- Monitored vehicle performance using transportation software, significantly improving shipment tracking accuracy.
- Increased on-time delivery rates through the development of efficient scheduling processes.
- Minimized loading and transit incidents by implementing comprehensive safety protocols.
- Reduced weather-related delays by preemptively adjusting routes based on daily forecasts.
- Strengthened driver support during shifts, promptly addressing any professional issues or concerns.
- Achieved cost-effective shipping by negotiating competitive carrier rates, maintaining delivery quality.
- Ensured minimal service disruption with contingency plans for unexpected road closures or breakdowns.
- Fostered collaboration with external partners, enhancing transportation process efficiency through strong relationships.
Truck Dispatcher
Skypoint Transit
01.2021 - 05.2022
- Enhanced team performance by mentoring new dispatchers on best practices.
- Identified trends in route data, driving logistics process improvements.
- Ensured seamless freight loading and unloading by collaborating with warehouse teams.
- Strengthened client relationships through effective communication and problem-solving skills.
- Coordinated communications between drivers and customers for timely deliveries.
- Maintained compliance by accurately recording dispatched vehicle documentation.
Dispatcher/OTR Truck Driver
Foremost Transport
02.2017 - 08.2019
- Optimized delivery routes, reducing transit times and improving overall efficiency.
- Ensured timely deliveries by monitoring vehicle locations with GPS tracking systems.
- Facilitated communication between drivers and dispatch to resolve issues promptly.
- Identified process improvements by analyzing dispatch operations for increased efficiency.
- Calmly managed high-stress situations, providing timely assistance in emergencies.
Truck Dispatcher
Self-employeed
03.1999 - 06.2019
- Reduced fuel costs by optimizing routes and monitoring driver performance.
- Coordinated routine vehicle inspections, minimizing downtime and enhancing efficiency.
- Streamlined dispatch operations with efficient routing and scheduling systems.
- Created optimized delivery routes based on traffic and road conditions.
- Ensured compliance with safety and DOT regulations across all operations.
- Managed daily dispatch for over 20 drivers to meet delivery requirements.
Education
No Degree - Computer Programming
Southwest Michigan
Niles, MI01-1985
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Self-defense tactics
- Search and seizure procedures
- Surveillance
Timeline
Correctional Officer
TDOC
05.2023 - Current
Truck Dispatcher
Wave Express
09.2021 - 10.2022
Truck Dispatcher
Skypoint Transit
01.2021 - 05.2022
Dispatcher/OTR Truck Driver
Foremost Transport
02.2017 - 08.2019
Truck Dispatcher
Self-employeed
03.1999 - 06.2019
No Degree - Computer Programming
Southwest Michigan