Cassandra Menes
Murfreesboro
Summary
Dynamic professional with extensive experience as a Correctional Officer for the State of Tennessee, adept in conflict resolution and emergency response. Proven ability to enhance safety protocols and reduce contraband incidents through vigilant monitoring and effective de-escalation techniques. Strong leadership skills developed as an Automated Logistical Specialist in the U.S. Army.
Overview
14
14
years of professional experience
Work History
Correctional Officer
State of Tennessee
Nashville, TN
03.2016 - 10.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Shift Manager
McDonald's
Nashville, TN
02.2008 - 10.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Automated Logistical Specialist (92A)
United States Army
01.2005 - 03.2007
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
Education
Bachelor Of Arts - Organizational Leadership
Ashford University
San Diego, CASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Weapons training
- Cultural sensitivity
- Records management
Timeline
Correctional Officer
State of Tennessee
03.2016 - 10.2018
Shift Manager
McDonald's
02.2008 - 10.2013
Automated Logistical Specialist (92A)
United States Army
01.2005 - 03.2007
Bachelor Of Arts - Organizational Leadership
Ashford University