Cassandra Menes
Murfreesboro
Summary
Dynamic professional with extensive experience as a Correctional Officer for the State of Tennessee, adept in conflict resolution and emergency response. Proven ability to enhance safety protocols and reduce contraband incidents through vigilant monitoring and effective de-escalation techniques. Strong leadership skills developed as an Automated Logistical Specialist in the U.S. Army.
Overview
14
14
years of professional experience
Work History
Correctional Officer
State of Tennessee
03.2016 - 10.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Shift Manager
McDonald's
02.2008 - 10.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Automated Logistical Specialist (92A)
United States Army
01.2005 - 03.2007
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
Education
Bachelor Of Arts - Organizational Leadership
Ashford University
San Diego, CASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Weapons training
- Cultural sensitivity
- Records management
Timeline
Correctional Officer
State of Tennessee
03.2016 - 10.2018
Shift Manager
McDonald's
02.2008 - 10.2013
Automated Logistical Specialist (92A)
United States Army
01.2005 - 03.2007
Bachelor Of Arts - Organizational Leadership
Ashford University
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