Cheryl Balazi
Lebanon
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Manager of Charter Sales and Scheduling (Hybrid)
Azure Flight Support / Carrier Airways, LLC
10.2023 - Current
- Financial & Administrative Oversight: Oversee and manage the complete accounts receivable lifecycle and billing cycles, ensuring high levels of customer account accuracy and efficient cash flow.
Ensure all documentation, invoicing, and reporting meet company standards and industry compliance requirements.
- Operations & Scheduling Management: Coordinated the scheduling and flight following for a fleet of aircraft, maximizing asset utilization and minimizing scheduling conflicts. Serve as the primary liaison for both aircraft owners and retail charter customers.
- Regulatory Compliance: Managed flight operations across both Part 91 (corporate/private) and Part 135 (charter) activities, ensuring strict adherence to all FAA regulatory requirements.
- Process Improvement & Leadership: Serve as the primary liaison between flight operations, maintenance, and sales departments to support overarching organizational goals and seamless service delivery.
- Lead software implementation projects and workflow optimization initiatives. Train and supervise administrative and operational staff, fostering a culture of accuracy, compliance, and continuous improvement.
- Direct all dispatching operations across three separate charter locations across Tennessee and Indiana, guaranteeing seamless coordination, safety compliance, and efficient trip execution.
Manager of Flight School (Hybrid)
Azure Flight Support
07.2022 - 10.2023
- Oversight of Regulatory Compliance: Oversaw daily operations to ensure stringent compliance with all FAA and TSA regulations and inspections.
- SOP Development & Implementation: Developed and implemented comprehensive standard operating procedures (SOPs) for all flight support services.
- Communication Streamlining: Streamlined communication channels between various departments, resulting in measurable improvements to overall operational efficiency.
- Managed Aircraft Maintenance Movement: Coordinated and managed the movement of all aircraft for maintenance operations, ensuring efficient flow and optimal turnaround times.
- Sim Lab Development & Maintenance: Initiated and maintained a collaborative simulation laboratory with a local college, supporting educational and training objectives.
FBO Manager
Azure Flight Support
06.2017 - 07.2022
- System Implementation & Training: Collaborated with Azure’s Owners, FBO Managers, and Accounting staff to implement new Point of Sales/FBO Management software systems; participated in the successful opening and training for new locations in Cleveland, TN, and Crossville, TN.
- Operational Restructuring (John C. Tune FBO): Partnered with owners/senior executives of Contour Flight Support to restructure management and operations, achieving a six-month turnaround in team morale, increased customer service levels, and a 70% year-over-year increase in fuel flow.
- Comprehensive FBO Management: Oversaw FBO operations, the Flight School, and Maintenance at Cleveland Regional Jetport, while concurrently supporting accounting, fuel ordering, and flight school operations across other company locations.
Customer Service Training Manager
Corporate Flight Management
03.2013 - 06.2016
- Joined Corporate Flight Management: Commenced employment at Corporate Flight Management's location at John C. Tune Airport in Nashville, Tennessee (2013).
- Transitioned to Training Management: Promoted to the role of Customer Service Training Manager, overseeing training initiatives for all company locations (2016), leveraging principles learned from Ritz-Carlton customer service training.
Customer Service Representative
Landmark Aviation
01.2007 - 03.2008
- Started Aviation Career: Began aviation career as a Customer Service Representative at Landmark Aviation in West Palm Beach, Florida (2007).
Education
Business Management Diploma - Business Management
Stratford Career Institute
Online 01-2021
Skills
- Client support
- Prioritization and scheduling
- Complex Problem-solving
- Staff training and development
- Operations management
- Strategic planning
- Customer relationship management (CRM)
- Policy implementation
- Financial management
- Emergency response
- Risk management
- Regulatory compliance
- Financial records oversight
- Teamwork and collaboration
- Scheduling and coordinating
Accomplishments
- Supervised a team of up to 10 staff members.
- Headed full implementation and management of Total Aviation POS, Atlas POS, Quantum MX, Avianis Charter Software, QuickBooks, Flightbridge, Flightaware and Flight Schedule Pro, streamlining operational workflows across applicable departments.
- Highly reliable professional with a proven 12-year track record of advancements within Azure Flight Support, having earned promotions across multiple departments due to exceptional performance, adaptability, dedication, and high integrity.
- Achieved and maintained a 98% employee retention rate within a team of 10 through the implementation of an open-door policy, professional development initiatives, and transparent communication strategies.
Timeline
Manager of Charter Sales and Scheduling (Hybrid)
Azure Flight Support / Carrier Airways, LLC
10.2023 - Current
Manager of Flight School (Hybrid)
Azure Flight Support
07.2022 - 10.2023
FBO Manager
Azure Flight Support
06.2017 - 07.2022
Customer Service Training Manager
Corporate Flight Management
03.2013 - 06.2016
Customer Service Representative
Landmark Aviation
01.2007 - 03.2008
Business Management Diploma - Business Management
Stratford Career Institute