Kristin Thompson
Nashville
Summary
Hardworking employee with over 10 years of customer service experience. Devoted to giving every guest a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Key Manager
Pastaria
Nashville
05.2023 - Current
- Managed daily operations, and ensured efficient workflow.
- Ran the expo window, garnished dishes before sending them out to guests.
- Opened and closed store in absence of senior managers.
- Responsible for ordering APT supplies.
- Delegated work to staff, setting priorities and goals.
- Trained new staff on operational procedures and company policies.
- Provided leadership, guidance, and training to key staff members.
Receptionist
Nashville Lung Center
Nashville
02.2021 - 05.2023
- Professionally greeted and checked in patients on arrival in a friendly, efficient manner.
- Utilized the EMR system to schedule patient appointments, log calls, and scan and upload patient records.
- Ensured all paperwork was correctly filed, and maintained patient records, ensuring data accuracy.
- Completed prior authorizations for medication, medical equipment, and procedures, and referred patients to specialists if needed.
- Contacted and verified the insurance on behalf of patients.
- Maintained inventory and cleanliness to ensure the professionalism of the office.
Busser/Food Runner
Paula Deen's Family Kitchen
Nashville
10.2020 - 02.2021
- Assisted servers with running food, drinks, bread, etc.
- Maintained cleanliness of the restaurant by quickly clearing tables and cleaning the surrounding area.
- Polished and rolled silverware, and polished plates throughout the shift to maintain sufficient stock.
Banquet Server
Gaylord Opryland Resort & Convention Center
Nashville
01.2019 - 01.2020
- Created a warm, friendly, and welcoming atmosphere for guests and coworkers at one of Tennessee's largest and most well-known resorts.
- Possess in-depth knowledge regarding menus in order to answer any questions the guests may have.
- Prepared the event space and created a refined dining experience by setting tables, lighting candles, and decorating the space.
- Accurately recorded orders and partnered with servers and kitchen team members to serve food and beverages that exceeded the guests' expectations.
- Skillfully anticipated and addressed guests' needs in a friendly, courteous, and enthusiastic manner.
Education
High School Diploma -
Shady Spring High School
Shady Spring, WV06-2012
Associate of Arts - History
Nashville State Community College
Nashville, TNSkills
- Customer service
- Team collaboration
- Multitasking and organization
- Adaptability and flexibility
- Problem solving
- Efficient in high-volume dining
- Leadership
Timeline
Key Manager
Pastaria
05.2023 - Current
Receptionist
Nashville Lung Center
02.2021 - 05.2023
Busser/Food Runner
Paula Deen's Family Kitchen
10.2020 - 02.2021
Banquet Server
Gaylord Opryland Resort & Convention Center
01.2019 - 01.2020
High School Diploma -
Shady Spring High School
Associate of Arts - History
Nashville State Community College