Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Thompson

Nashville

Summary

Hardworking employee with over 10 years of customer service experience. Devoted to giving every guest a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Key Manager

Pastaria
Nashville
05.2023 - Current
  • Managed daily operations, and ensured efficient workflow.
  • Ran the expo window, garnished dishes before sending them out to guests.
  • Opened and closed store in absence of senior managers.
  • Responsible for ordering APT supplies.
  • Delegated work to staff, setting priorities and goals.
  • Trained new staff on operational procedures and company policies.
  • Provided leadership, guidance, and training to key staff members.

Receptionist

Nashville Lung Center
Nashville
02.2021 - 05.2023
  • Professionally greeted and checked in patients on arrival in a friendly, efficient manner.
  • Utilized the EMR system to schedule patient appointments, log calls, and scan and upload patient records.
  • Ensured all paperwork was correctly filed, and maintained patient records, ensuring data accuracy.
  • Completed prior authorizations for medication, medical equipment, and procedures, and referred patients to specialists if needed.
  • Contacted and verified the insurance on behalf of patients.
  • Maintained inventory and cleanliness to ensure the professionalism of the office.

Busser/Food Runner

Paula Deen's Family Kitchen
Nashville
10.2020 - 02.2021
  • Assisted servers with running food, drinks, bread, etc.
  • Maintained cleanliness of the restaurant by quickly clearing tables and cleaning the surrounding area.
  • Polished and rolled silverware, and polished plates throughout the shift to maintain sufficient stock.

Banquet Server

Gaylord Opryland Resort & Convention Center
Nashville
01.2019 - 01.2020
  • Created a warm, friendly, and welcoming atmosphere for guests and coworkers at one of Tennessee's largest and most well-known resorts.
  • Possess in-depth knowledge regarding menus in order to answer any questions the guests may have.
  • Prepared the event space and created a refined dining experience by setting tables, lighting candles, and decorating the space.
  • Accurately recorded orders and partnered with servers and kitchen team members to serve food and beverages that exceeded the guests' expectations.
  • Skillfully anticipated and addressed guests' needs in a friendly, courteous, and enthusiastic manner.

Education

High School Diploma -

Shady Spring High School
Shady Spring, WV
06-2012

Associate of Arts - History

Nashville State Community College
Nashville, TN

Skills

  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Adaptability and flexibility
  • Problem solving
  • Efficient in high-volume dining
  • Leadership

Timeline

Key Manager

Pastaria
05.2023 - Current

Receptionist

Nashville Lung Center
02.2021 - 05.2023

Busser/Food Runner

Paula Deen's Family Kitchen
10.2020 - 02.2021

Banquet Server

Gaylord Opryland Resort & Convention Center
01.2019 - 01.2020

High School Diploma -

Shady Spring High School

Associate of Arts - History

Nashville State Community College

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Kristin Thompson