David Smoke
Dandridge
Summary
Results-driven Quality Assurance Manager with expertise in continuous improvement, quality control, and employee training. Proven track record in enhancing product quality and operational efficiency, driving successful product launches, and fostering a culture of accountability.
Dedicated Quality Assurance Manager with over 20 years of experience in quality control and audit coordination. Skilled in developing and implementing effective QA plans that ensure compliance with industry standards and enhance product consistency. Committed to driving continuous improvement initiatives and fostering collaboration across teams.
Accomplished Quality Assurance Manager known for expertise in quality testing and employee training. Demonstrated ability to establish KPIs and streamline processes, resulting in reduced defects and improved customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Smyrna Ready Mix
Knoxville, TN
05.2019 - 05.2025
- Led quality assurance initiatives to enhance product consistency and compliance with industry standards.
- Developed and implemented quality control procedures, resulting in improved operational efficiency.
- Trained and mentored team members on best practices for quality assurance and testing protocols.
- Conducted regular audits of production processes to identify areas for improvement and ensure adherence to safety regulations.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions effectively.
- Analyzed data from quality inspections to drive decision-making and continuous improvement efforts.
- Established key performance indicators (KPIs) to measure the effectiveness of quality assurance programs.
- Managed documentation processes for quality control records, ensuring accuracy and regulatory compliance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Inspected products and worker progress throughout production.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Created and maintained quality management systems to align with industry standards.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Evaluated new technologies and methodologies for potential implementation within the organization''s quality assurance program, staying ahead of industry trends.
- Implemented new quality assurance and customer service standards.
- Reported production malfunctions to managers and production supervisors.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Initiated and managed relationships with suppliers to ensure raw materials met quality specifications.
- Led cross-functional teams to identify and resolve quality issues, fostering culture of continuous improvement.
Skills
- Internal audits
- Continuous improvement
- Quality assurance management
- Audit coordination
- Quality testing
- Employee training
- Quality control
Certification
ASTM,ACI Certification
TDOT 2 Ceftification
TDOT 3 Certification
Timeline
Quality Assurance Manager
Smyrna Ready Mix
05.2019 - 05.2025