DEJA BROOKS
Memphis
Summary
I am a soon to be college graduate with a background in STEM and visual arts. I work in education as an in-class tutor and mentor and will be pursuing becoming a high school science teacher after graduation. In my art practice, I work with ceramics, paint, and other materials to explore topics including bodily autonomy, femininity, and self-identity.
Overview
7
7
years of professional experience
Work History
Success Coach
Peer Power Foundation
07.2024 - Current
- Provided ongoing feedback on students'' personal growth and academic achievements, celebrating successes along the way.
- Monitored student progress using data-driven assessments to inform coaching strategies and interventions.
- Evaluated the effectiveness of various coaching strategies, adjusting approaches as necessary based on student feedback and success metrics.
- Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
- Utilized early warning systems to identify potential student issues before they escalated, proactively addressing challenges through targeted interventions.
- Maintained accurate records of student interactions and progress, allowing for efficient reporting and analysis of coaching outcomes.
- Promoted a positive learning environment by encouraging open communication among students about their academic experiences and challenges.
Receptionist
Kelly’s Nails
07.2022 - 04.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, appointments, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Cleaning including dusting, mopping, sweeping, wiping windows, laundry, and washing dishes
- Managed phone calls to schedule appointments and answer client inquiries.
- Provided information about services and products to callers and walk-in clients.
- Supported salon promotions and special events to enhance client experience.
- Assisted with check-in and check-out processes to maintain smooth operations.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Guest Services Representative
Nothing Bundt Cakes
08.2019 - 01.2021
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Demonstrated knowledge of store promotions, events, and loyalty programs to inform customers about potential savings opportunities or rewards benefits.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Crew Member
Chipotle Mexican Grill
04.2018 - 05.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
B.A. - Visual Arts
University of Memphis
Memphis, TN05.2025
HS Diploma -
White Station High School
MEMPHIS, TN05.2020
Skills
- Intermediate Spanish
- Operating automatic POS system
- Task prioritization
- Cash Handling
- Fast Learner
- Tech Savvy
- Team collaboration
- Group leadership
- Teaching and demonstrating
- Customer service
Timeline
Success Coach
Peer Power Foundation
07.2024 - Current
Receptionist
Kelly’s Nails
07.2022 - 04.2023
Guest Services Representative
Nothing Bundt Cakes
08.2019 - 01.2021
Crew Member
Chipotle Mexican Grill
04.2018 - 05.2019
B.A. - Visual Arts
University of Memphis
HS Diploma -
White Station High School
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