MS Office
Dinesh Ganesan
Service Associate
Chennai
Summary
Proven Service Associate at PVR INOX Limited, adept in enhancing customer satisfaction and streamlining service processes. Excelled in complaint handling and POS operations, significantly improving guest relations. Skilled in client relationship building and stock management, consistently delivering exceptional service and driving return visits.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Service Associate
PVR INOX Limited
Chennai
10.2021 - Current
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Education
Bachelor of Science - Computer Science
Mohamed Sathak College of Arts & Science
Chennai 07.2014 - 05.2017
Skills
Customer service excellence
Stock replenishment
Client Relationship Building
Complaint Handling
POS experience
Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Achieved Nil Shortage while introducing Showbizz software.
Software
VISTA / SHOWBIZZ
Email Handling
Timeline
Service Associate
PVR INOX Limited
10.2021 - Current
Bachelor of Science - Computer Science
Mohamed Sathak College of Arts & Science
07.2014 - 05.2017
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