Dori Santos
Smyrna
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
1
1
year of professional experience
Work History
Dispatcher
Luis Express LLC
Hialeah
01.2025 - Current
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Verified driver credentials prior to assigning them a route or task.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints related to service issues or delays.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Skills
- GPS tracking
- Route optimization
- Driver verification
- Call dispatching
- Customer service
- Emergency response
- Safety compliance
- Documentation organization
- Data entry accuracy
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Vehicle coordination
- Multitasking and organization
- Decision-making
- Shift coordination
- Work order management
- Routing orders
- Dispatching procedures
- Route planning
- Adjusting routes
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Dispatcher
Luis Express LLC
01.2025 - Current