Ebony Purdie
Memphis
Summary
Recent graduate with a solid foundation in child education and development, acquired through academic projects and internships. Demonstrated ability to work effectively in teams, solve problems, and manage time efficiently. Eager to embark on a career and make significant contributions with unwavering commitment and drive. Recognized for developing streamlined processes, upholding high standards, and aligning efforts with organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
Tennessee Carriers
06.2024 - 07.2024
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Achieved daily preparation for vehicle inspections prior to travel.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Coordinated efficient routes to avoid delays and optimize schedules.
Baker
Muddy's bakeshop
12.2018 - 01.2020
- Mix, bake, ice, and decorate cakes and cupcakes
- Streamlined concepts to enhance the bake shops
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Produced consistently high-quality baked goods for customers.
- Trained and supervised new employees on bakery operations and procedures.
- Managed customer service operations, including taking orders and resolving complaints.
Senior Customer Support Specialist
Midway Tax Services
01.2014 - 01.2020
- Multitasked to handle diverse customer needs in a high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Investigated and resolved accounting, service, and delivery concerns.
- Entered customer data into the system and communicated service concerns with all departments.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Private Nanny
Independent Self Employment
01.2007 - 01.2015
- Built positive and nurturing environments to support child social and emotional growth.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Teacher
Shelby County
01.2012 - 01.2014
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted and supervised 30 children throughout the entire school day.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Education
Bachelor of Science - Education With Concentration in Integrated Studies
University of Memphis
Memphis, TN12-2024
Associate of Science - Education
Southwest Tennessee Community College
Memphis, TN08-2023
Skills
- Positive reinforcement techniques
- Social-emotional learning
- Special Education
- Individualized education plans (IEP)
- Crisis management
- Behavior modification
- Group therapy facilitation
- Therapeutic intervention
- Student needs assessment
- Self-contained classroom
- Student motivation
- Educational feedback
- Classroom management
- Skills development
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- Emergency Response Preparedness Certificate — Federal Emergency Management Agency(FEMA), OSHA, or other recognized bodies.
- Doubles/Triples Endorsement – Department of Motor Vehicles (DMV)/TN.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
Timeline
Medical Transportation Driver
Tennessee Carriers
06.2024 - 07.2024
Baker
Muddy's bakeshop
12.2018 - 01.2020
Senior Customer Support Specialist
Midway Tax Services
01.2014 - 01.2020
Teacher
Shelby County
01.2012 - 01.2014
Private Nanny
Independent Self Employment
01.2007 - 01.2015
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- Emergency Response Preparedness Certificate — Federal Emergency Management Agency(FEMA), OSHA, or other recognized bodies.
- Doubles/Triples Endorsement – Department of Motor Vehicles (DMV)/TN.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
Bachelor of Science - Education With Concentration in Integrated Studies
University of Memphis
Associate of Science - Education
Southwest Tennessee Community College
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