Elijah Brown
Cleveland
Summary
Professional with experience in analyzing customer feedback data to formulate actionable plans for service enhancement. Demonstrated ability to conduct team meetings aimed at progress evaluation and identifying improvement areas, alongside effective task delegation based on team member skillsets. Ensured compliance with industry regulations while resolving employee conflicts through guidance on company policies. Proven capability in managing multiple tasks with attention to detail, providing customer service support, and maintaining organized inventory systems.
Overview
4
4
years of professional experience
Work History
Manager
Walmart
Ooltewah
04.2024 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Associate
Walmart
Hixson
09.2022 - 04.2024
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Unloaded trucks from distribution centers containing new merchandise.
Maintenance Crew Member
Amazon
Chattanooga
12.2020 - 08.2021
- Ensured compliance with health and safety regulations.
- Sweep, mop and vacuum floors of all areas.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TN01-2019
Skills
- Conflict resolution
- Inventory management
- Task delegation
- Visual merchandising
- Effective communication
- Problem solving
- Time management
- Task prioritization
- Customer engagement
- Cash handling
- Computer skills
- POS system operation
- Forklift operation
- Power tool operation
References
References available upon request.
Timeline
Manager
Walmart
04.2024 - Current
Associate
Walmart
09.2022 - 04.2024
Maintenance Crew Member
Amazon
12.2020 - 08.2021
High School Diploma -
Gateway Christian Schools