Elisabeth Adcox
Powell
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Joy creator
Nothing Bundt Cakes
Farragut
08.2025 - Current
- Provided excellent customer service by addressing inquiries and taking orders.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of cashier area and merchandise displays.
- Handled cash, credit, and debit transactions efficiently and securely.
- Resolved customer concerns promptly to ensure satisfaction during
- Greeted customers and provided friendly customer service.
- Monitored inventory levels at the register and reported discrepancies timely.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Dasher
DoorDash
Knoxville
08.2022 - Current
- Delivered food orders efficiently and accurately to customers.
- Communicated with customers to confirm delivery details and address concerns.
- Managed time effectively to maintain timely deliveries and meet customer expectations.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Provided friendly customer service while interacting with customers during deliveries.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Selected high-quality products based on customer preferences and store guidelines.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Adapted to changing circumstances, such as traffic or weather conditions, during deliveries.
Pharmacy Technician
PharMerica
Knoxville
03.2019 - 10.2019
- Dispensed medications accurately to patients and healthcare providers.
- Assisted pharmacists in preparing prescription orders and verifying drug interactions.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Verified prescriptions and drug labels, documents and packages.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Maintained proper storage and security conditions for drugs.
Lead Teacher
Little Oaks Academy
Knoxville
10.2015 - 06.2017
- Developed engaging lesson plans for diverse student needs.
- Collaborated with parents to support student learning and development.
- Implemented classroom management strategies to maintain a positive environment.
- Handled and resolved disciplinary issues according to district protocols.
- Arranged classrooms to facilitate optimal education for student groups.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
Cashier
Marshalls
Knoxville
08.2013 - 08.2016
- Processed customer transactions efficiently at point of sale.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and locating items.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth operations.
- Managed inventory by restocking shelves as needed.
- Addressed customer complaints with professionalism and empathy.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Assistant Teacher
Two by Two Christian Preschool
Knoxville
03.2012 - 10.2015
- Assisted lead teacher in daily classroom activities and curriculum implementation.
- Supported children's learning through engaging educational play and hands-on activities.
- Prepared classroom materials and supplies for various learning projects and themes.
- Monitored student behavior and provided guidance to promote positive interactions.
- Communicated regularly with parents about student progress and classroom events.
- Maintained a clean and organized classroom environment conducive to learning.
- Supervised small group activities.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Participated in professional development workshops related to teaching strategies.
- Protected confidential information related to staff and families.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Floor Staff Member
Regal Cinemas
Knoxville
08.2010 - 08.2013
- Assisted customers with ticket purchases and seating arrangements.
- Maintained cleanliness and organization in theater and lobby areas.
- Operated concession stand, preparing and serving food and beverages.
- Handled cash transactions accurately during busy shifts.
- Enforced theater policies to ensure a safe environment for patrons.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Provided excellent customer service by answering questions and offering advice on products.
- Maintained an organized and clean work environment.
- Replenished stock on shelves to ensure product availability for customers.
- Processed payments using cash registers or point-of-sale systems.
- Stayed up to date with new products, services, promotions.
- Operated electronic equipment such as scanners, credit card machines and cash registers.
- Balanced cash drawers at end of shift.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed knowledge about products and sales items to answer customer questions.
- Built and maintained relationships with peers and upper management to drive team success.
- Used product knowledge to upsell and cross-sell, maximizing purchase values.
Education
Associate of Applied Science - Early Childhood Education
Pellissippi State Community College
Knoxville, TN 08.2010 - 05.2015
Skills
- Customer service
- Cash handling
- Inventory management
- Point-of-sale operation
- Food safety compliance
- Time management
- Delivery logistics
- Order verification
- Problem solving
- Effective communication
- Conflict resolution
- Adaptability to change
- Active listening
- Training and mentoring
- Problem resolution
- Team collaboration
- Attention to detail
- Positive and professional
- Calm demeanor
- Phone etiquette
- Multitasking and organization
- Telephone management
- Payment processing
- Customer satisfaction
- Customer complaint resolution
- Adaptability and flexibility
- Up-selling techniques
- Multitasking Abilities
- Inventory stocking
- Excellent communication
Timeline
Joy creator
Nothing Bundt Cakes
08.2025 - Current
Dasher
DoorDash
08.2022 - Current
Pharmacy Technician
PharMerica
03.2019 - 10.2019
Lead Teacher
Little Oaks Academy
10.2015 - 06.2017
Cashier
Marshalls
08.2013 - 08.2016
Assistant Teacher
Two by Two Christian Preschool
03.2012 - 10.2015
Floor Staff Member
Regal Cinemas
08.2010 - 08.2013
Associate of Applied Science - Early Childhood Education
Pellissippi State Community College
08.2010 - 05.2015